Claim Specialist - Property Field Inspection

Responsibilities

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
• Occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

Qualifications

• Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
• Strong knowledge of property insurance policies, coverage and claim handling practices
• Familiarity with local regulations and compliance requirements in your assigned territory
• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
• Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus
• Proven ability to assess damages, estimate repair costs, and negotiate settlements
• Detail-oriented with strong organizational and analytical skills
• Proficient in using claims management software and other relevant tools

Physical Agility

• Frequent lifting, carrying and climbing a ladder
• Able to navigate roofs at various heights for inspection of both residential and commercial structures
• Able to crawl in tight spaces

Additional Details

Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s).

State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.

Our Benefits: High end of the range limited to applicants with significant relevant experience

• Potential yearly incentive pay up to 15% of base salary
• Healthcare benefits including most of the premium paid by State Farm
• Preventative care coverage and access to vision, dental, telemedicine, 24/7 mental health professionals, and more
• Industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring
• Savings accounts, financing through State Farm Federal Credit Union, and interactive monthly financial workshops
• Time off policies including up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days
• Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund
• Free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary