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Jobs · Administrative · Illinois

Claim Specialist - Property Field Inspection

State Farm · Springfield, IL · 2 mo ago
Administrative$63k–$90k/yrFull-time

About the role

State Farm is moving with urgency to become a Next Gen Good Neighbor, using technology that strengthens human connections and enhances the customer experience. As a Property Field Inspection Claim Specialist, you’ll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Responsibilities

  • Conduct on-site inspections and assessments of property damages for both residential and commercial claims.
  • Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently.
  • Interact with parties who express strong emotions or concerns about ongoing inspections or claim resolutions.
  • Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
  • Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process.
  • Investigate and adjust both personal and commercial property claims with exposures up to $500,000.
  • Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations.
  • Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines.

This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Occasionally, travel outside your assigned area to assist in other territories may be required. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours.

Qualifications

  • Ability to investigate problems, evaluate information, and make well-supported decisions.
  • Ability to interpret detailed policies, guidelines, or technical information and apply them accurately to real-world situations.
  • Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately in practical situations.
  • Ability to effectively interact with policyholders, agents, and other stakeholders to move claims forward efficiently.
  • Effective communication and interpersonal skills to handle difficult/emotional conversations with a customer-minded focus.
  • Detail-oriented with strong organizational and analytical skills.
  • Proficiency in using mobile/desktop tools to document and support claims both in the field and remotely.
  • Physical agility to allow for:
    • frequent lifting, carrying and climbing a ladder;
    • ability to navigate roofs at various heights for inspection of both residential and commercial structures;
    • ability to crawl in tight spaces.
  • May be required to complete Rope and Harness Safety Training.
  • A valid driver’s license is required.

Preferred:

  • Bachelor’s Degree in a related field or equivalent work experience in Property Claims.
  • Relevant coursework and internship/fieldwork experience.
  • Strong knowledge of property insurance policies, coverage and claim handling practices.
  • Knowledge of both residential and commercial building construction.
  • Water mitigation inspection experience.
  • Xactimate, XactContents.

Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various states. State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.

Pay

Potential starting salary range: $63,089.65 – $90,000.00 annually. Starting salary will be based on skills, background, and experience. High end of the range limited to applicants with significant relevant experience. Potential yearly incentive pay up to 15% of base salary.

Benefits

  • Compensation based on a standard 38:45-hour work week.
  • Annual raise and bonus eligibility.
  • Robust health and wellbeing programs, with State Farm paying most healthcare premiums and offering multiple plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, plus vision, dental, telemedicine, 24/7 mental health professionals.
  • Educational benefits including industry-leading training programs, tuition assistance, employee resource groups, and mentoring.
  • Fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching.
  • Generous time off policies including up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days.
  • Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund for giving back.
  • Retirement planning with free financial advisors and a 401(k) plan with company contributions up to 7% of salary.

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