Claim Specialist - Property Field Inspection

About the role

Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses. This is a Remote-Field position where you will work from home and utilize a mobile office/vehicle for in-person appointments within the Columbus, OH territory.

Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. You may occasionally be required to travel outside your assigned area to assist in other territories. Hours of operation are flexible and may change based on business need, including overtime and irregular hours.

Competitive candidates should reside within one of the following zip codes and will service this same territory:

• 43015
• 43016
• 43017
• 43026
• 43035
• 43036
• 43040
• 43047
• 43061
• 43065
• 43066
• 43077
• 43081
• 43082
• 43085
• 43119
• 43123
• 43126
• 43201
• 43202
• 43203
• 43204
• 43205
• 43206
• 43207
• 43209
• 43210
• 43211
• 43212
• 43213
• 43214
• 43215
• 43219
• 43220
• 43221
• 43222
• 43223
• 43224
• 43228
• 43229
• 43230
• 43231
• 43235
• 43240

Responsibilities

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims.
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently.
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process.
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000.
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations.
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines.
• Occasionally interact with parties who express strong emotions or concerns about ongoing inspections or claim resolutions.

Requirements

• Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims.
• Strong knowledge of property insurance policies, coverage, and claim handling practices.
• Knowledge of both residential and commercial building construction.
• Familiarity with local regulations and compliance requirements in your assigned territory.
• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders.
• Proven ability to handle difficult or emotional conversations with a customer-minded focus.
• Detail-oriented with strong organizational and analytical skills.
• Proficient in using claims management software and other relevant tools.
• Physical agility to allow for frequent lifting, carrying, climbing a ladder, navigating roofs at various heights, and crawling in tight spaces.
• May be required to complete Rope and Harness Safety Training.
• A valid driver's license is required.

Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required by various states.

Qualifications (Preferred)

• Bachelor's Degree in a related field or equivalent work experience.
• Experience in handling complex or high-value claims.
• Construction background.
• Water mitigation inspection experience.
• Proficiency in Xactimate and XactContents.

Pay

Compensation is based on a standard 38:45-hour work week. Potential starting salary range: $59,059.65 - $90,000.00 annually, with the high end limited to applicants with significant relevant experience. Potential yearly incentive pay up to 15% of base salary.

Benefits

• Get Paid! Eligible for an annual raise and bonus.
• Stay Well! Robust health and wellbeing programs with State Farm paying most of your healthcare premium. Multiple healthcare plan options, including a high deductible plan, all providing 100% coverage for in-network preventative care. Access to vision, dental, telemedicine, 24/7 mental health professionals, and more.
• Develop and Grow! Educational benefits including industry-leading training programs, tuition assistance, employee resource groups, and mentoring.
• Plan Ahead! Benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, financial workshops, free financial coaching, and savings accounts through State Farm Federal Credit Union.
• Take a Little “You” Time! Generous time off policies including up to 20 days annually, parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days.
• Give Back! Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
• Finish Strong! Retirement planning with free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.