Claim Specialist - Property Field Inspection

Responsibilities

Grow Your Skills, Grow Your Potential
Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses.
We are looking for an experienced and highly skilled professional to contribute to our dynamic team.

Key Responsibilities

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

Where you'll work

This position is located in San Antonio, TX. Competitive candidates should reside within one of the listed zip codes and will service: 78073 78101 78108 78109 78112 78114 78121 78148 78150 78152 78154 78160 78161 78201 78202 78203 78204 78205 78207 78208 78209 78210 78211 78212 78213 78214 78215 78218 78219 78220 78221 78222 78223 78224 78225 78228 78229 78233 78234 78235 78239 78244 78263 78264 78266 This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel outside your assigned area to assist in other territories.

Qualifications

• Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
• Strong knowledge of property insurance policies, coverage and claim handling practices
• Familiarity with local regulations and compliance requirements in your assigned territory
• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
• Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus
• Proven ability to assess damages, estimate repair costs, and negotiate settlements
• Detail-oriented with strong organizational and analytical skills
• Proficient in using claims management software and other relevant tools
• Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces

Additional Details

• A valid driver's license is required
• Preferred: Bachelor's Degree in a related field or equivalent work experience
• Experience in handling complex or high-value claims
• Construction background
• Xactimate, XactContents