Claim Rep I, PD (Hybrid or Remote)

About the role

Sign-On Bonus Available! We’re offering a sign-on bonus for Claim Representative, APD.

Responsibilities

• Deliver an exceptional customer experience by providing service aligned with established standards and expectations
• Communicate clearly, concisely, and empathetically across phone and written interactions
• Identify customer needs and service opportunities, responding with urgency and care
• Demonstrate strong system discipline, including log-in management, availability, and time tracking to meet service levels
• Investigate, evaluate, and resolve low-complexity physical damage claims accurately and efficiently
• Utilize claims systems and tools to manage assigned caseload effectively
• Contact relevant parties to support accurate coverage and liability determinations and identify potential exposures
• Maintain timely, accurate claim documentation and diaries, meeting open and close targets
• Adhere to all internal claims handling guidelines and external regulatory requirements
• Participate in training and development to build technical knowledge and skills
• Use Guidewire (GW) claims systems for documentation, task management, and coverage verification
• Contribute to a positive, customer-first team environment by sharing knowledge and supporting team success

Requirements

• 0–2 years of related experience, or an associate degree with 2–4 years of relevant experience; a bachelor’s degree in a related field or an equivalent combination of education and experience is also preferred but not required
• Basic understanding (or ability to quickly learn) auto policy coverages and exclusions related to low-complexity claims
• Ability to identify claim types, liability indicators, and required documentation for proper handling
• Strong communication skills with the ability to demonstrate empathy and professionalism in all interactions
• Effective time management and organizational skills to manage caseload and meet productivity expectations
• Attention to detail and ability to maintain accurate documentation
• Ability to recognize potential fraud indicators and escalate appropriately
• Comfort working with systems/technology, including claims platforms like Guidewire
• Proven reliability, accountability, and professionalism
• A positive, solutions-oriented mindset with strong teamwork and collaboration skills
• Flexibility and adaptability in a fast-paced, customer-focused environment

Qualifications

• $0 Premium Medical Plan Option
• Keep more of what you earn. Employees earning under $75,000 who elect single coverage under our Super Value Plan enjoy $0 monthly premiums—comprehensive healthcare at no cost to you.

Benefits

• Comprehensive benefits package including competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.
• Career growth opportunities through tuition reimbursement, leadership programs, and internal mobility.
• Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay

The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Pay Range $45,000 - $57,000 (non-exempt)