Claim Experience Professional - Hybrid

Key Responsibilities

• Effectively communicates with customers, agents, third parties and vendors across multiple communication channels.
• Establishes electronic claims in all lines of business and states, using care and compassion to guide customers through the claim process.
• Researches and analyzes claim activity, proactively identifies solutions to resolve customer inquiries and uses sound judgement when escalating urgent customer issues.
• Performs a myriad of claim tasks including ordering appraisals, creating rental reservations, and establishing lines of communication between customers and their adjuster.
• Buils relationships with our internal and external customers, agents, vendors, and others, and is committed to delivering exceptional service.
• Contributes to a positive team atmosphere, overall department goals, and is active in promoting Arbella’s core values including Diversity and Inclusion efforts.
• May have the opportunity to work in other Arbella contact centers to expand skills/knowledge based on business need.

Requirements

• Some work experience in a customer service environment preferred.
• Sound interpersonal, organizational, communication and collaboration skills.
• Data entry proficiency.
• Ability to multi-task and work in a fast-paced environment.

Pay

Arbella offers a reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $45,000 ($24.00 an hour) - $47,000 ($25.00 an hour) based on a variety of factors including, but not limited to, relevant skills and experience.