Claim Counsel Operations Assistant

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a better insurance experience takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach is supported by our talented, ethical, and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results.

About the role

Provide both basic and complex operational support for Claim Counsel team administration.

• Open new Claim Counsel matters, update claim system, and obtain and provide documents to outside counsel.
• Accurately and timely track and process payment of outside counsel direct bills and settlement payments while adhering to company requirements.
• Update electronic file to ensure proper coding for reporting purposes.
• Identify litigation hold recipients, draft and issue document preservation notices, track acknowledgments, and issue releases.
• Oversee the closing of matters in claim system and obtain and file required documentation.
• Maintain list of active outside coverage counsel.
• Perform administrative tasks to assist with litigation hold and subpoena processes.
• Track receipt of and response to time-sensitive pre-suit statutory claim notices to Company.
• Update and maintain various spreadsheets and lists utilized by team.
• Responsible for maintaining current corporate disclosure notices.
• Provide administrative support for updating, maintaining, and distributing reports and lists.
• Prepare PowerPoint presentations with content provided by team members.
• Provide administrative support for team newsletter.
• Assist team members with processing employee expense reports.
• Assist in other projects as needed.

Requirements

• High school diploma.
• 2+ years of related experience, preferably in insurance or litigation, or equivalent level of education and experience.

Skills

• Good interpersonal and communication skills; sensitive, adaptable, professional, and articulate when dealing with counsel, co-workers, and management.
• Proficient with computers and technology, with the ability to readily adapt to software systems and applications.
• Proficient in MS 365 applications, especially Excel, and data management.
• Adept at electronic file/data transfer.
• Provide creative solutions to administration and management of Claim Counsel team.
• Detail-oriented with strong organizational skills.
• Ability to follow procedures as outlined by management.
• Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment.
• Ability to perform quality work while meeting processing deadlines with minimal oversight.

Pay

Base salary range: $21.69 – $29.82 per hour. The salary offered will take into account geographic location, experience, scope and responsibilities of the role, qualifications, talent availability, and business needs.

Benefits

Financial Incentives

• Annual bonus plans.
• Employee Stock Ownership Plan (ESOP).
• 401(k) with automatic 3% company contribution.
• Annual 401(k) and ESOP profit-sharing contributions (up to 15% of eligible earnings).

Work & Life

• Paid time off (PTO) and holidays.
• Paid volunteer time off (VTO) to support communities.
• Parental and family care leave.
• Flexible and hybrid work arrangements.
• Fitness center discounts and free virtual fitness platform.
• Employee assistance program.

Health & Wellness

• Comprehensive medical, dental, and vision benefits.
• Flexible spending and health savings accounts.
• Group life and AD&D insurance (2x base salary).
• Voluntary life, critical illness, and accident insurance for purchase.
• Short-term and long-term disability benefits.

Personal & Professional Growth

• Training and certification opportunities.
• Tuition reimbursement.
• Education bonuses for approved courses and certifications.

Diversity & Inclusion

Our goal is to attract, develop, and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers.