Claim Consultant Cyber & Technology

Responsibilities

• Conducting investigations and analyzing and evaluating the information learned
• Appropriately and accurately analyzing and determining coverage, liability and damages based upon the facts of each claim
• Investigating cyber security incidents, determining the cause of the network intrusion, and working quickly with customers, law firms and vendors to mitigate the effects of the cyber security incident and coordinate an appropriate response
• Responding to active cyber incidents, claim handler must act quickly to assist and respond to urgent customer needs
• Communicating timely written position(s) to insured and other required parties on coverage, liability damages and other issues
• Setting appropriate expense and indemnity reserves and monitoring on a regular basis for any needed adjustment
• Presenting cases to management for expense or indemnity reserve authority above established authority levels
• Developing and implementing resolution strategies through negotiations to achieve high quality outcomes
• Proactively managing litigation and counsel, inclusive of litigation planning and execution, budgeting, and bill review
• Understanding and analyzing potential extra-contractual liability as needed
• Attending trials and mediations as necessary
• Contributing to broader claim and enterprise goals by participating in audits, projects, training, and product development initiatives
• Preparing comprehensive reports and delivering presentations to senior claim leadership on case developments, policy issues, industry trends, etc.
• Providing support and working collaboratively with business partners to evaluate and address claim trends and developments
• Addressing inquiries from agents and policyholders, providing superior customer service
• Providing key training and marketing support to Underwriters
• Attending and presenting at various industry events each year on risk management and claims topics

Qualifications

• Knowledge of both first- and third-party claims a plus
• Bachelor’s degree required; Juris Doctorate degree preferred
• Minimum of three years handling litigated coverage and/or liability cases as defense counsel or claims handler specifically in the following areas: Cyber & Technology, Privacy and Data Breaches, Media Liability and Professional Liability with a proven track record of experience in the handling of Cyber & Technology liability claims
• Candidate should be disciplined, results-oriented and able to focus on bottom line results
• Candidate should demonstrate the following: Excellent oral and written communication skills, Excellent strategic thinking ability and execution skills, Excellent negotiation and advanced technical claim handling skills; knowledge of insurance coverage issues a plus, Superior time, task prioritization and desk management skills, An ability to communicate thoughts clearly and concisely, and to influence and persuade others, Ability to work with only moderate amount of supervision and employ a “team player” attitude