Claim Associate I (Entry level/Training)

Job Summary

LevelUP is a paid, full-time training program designed to launch your career as a Claims Professional. This is not a temporary program or a “helper” role—it's a structured pathway that prepares you to grow into a professional liability Claims Adjuster/Claim Representative role.

Qualifications

• We're looking for people who want a long-term, professional career and are motivated by learning, helping others, and solving problems.
• This Could Be a Great Fit If You Want a stable career path with growth and structured training
• Like organizing information and staying on top of multiple priorities
• Communicate clearly and professionally (written and verbal)
• Can make decisions using facts and good judgment
• Enjoy helping people through stressful situations with empathy and confidence
• Are comfortable working at a desk, using computer systems, and being on the phone regularly

Responsibilities

• Learn CCMSI systems and everyday tools (email/calendar, shared drives, claim systems)
• Process incoming documents and bills
• Complete required forms and claim paperwork
• Communicate by phone and email with people involved in a claim (injured employees, medical offices, employers, attorneys)
• Support experienced Claims Professionals by assisting on claim files
• Set up new claims and gather key information
• Make required contact with involved parties promptly (injured employee, employer, medical providers)
• Conduct basic claim investigations and document findings clearly
• Build action plans, track deadlines, and move claims forward
• Work with a mentor and take on a growing claim workload as your skills develop
• Prepare for and (if required for the work you’re assigned) pass a state licensing exam
• Manage a larger group of active claim files with increased independence
• Participate in claim reviews and legal reviews as part of your learning
• Complete advanced best-practices training and prepare for promotion

Qualifications (Nice to Have)

• Experience in customer service, call center, administrative support, healthcare office work, legal support, or similar fast-paced environments
• Bilingual (Spanish) proficiency — highly valued for communicating with injured employees, employers, or partners, but not required
• Experience managing multiple tasks while maintaining accuracy and attention to detail
• Familiarity with Medical Terminology is helpful but not required