CL Audit Associate

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Who are we?

Western National is seeking a CL Audit Associate to join our team!

What are the responsibilities and opportunities of this role?

• Reviews premium audit requests and assigns them to the appropriate audit vendors in accordance with established guidelines.
• Processes final premium audit results and ensures all required information is complete and accurate for audit processing.
• Reviews and assigns underwriting loss control requests for new business quotes, renewals, high loss ratio accounts, and service accounts.
• Receives incoming loss control reports, follows company guidelines, and issues recommendation letters, as needed.
• Verifies that information collected and reported by auditors meets established quality and compliance standards.
• Researches issues, gathers relevant information, and supports the resolution of routine underwriting and audit questions.
• Makes decisions related to routine activities and escalates more complex issues as appropriate.
• Applies knowledge to resolve problems of limited scope and recommends solutions for more complex situations.
• Delivers exceptional customer service by responding promptly to phone and email inquiries, setting appropriate expectations, and ensuring commitments are met.
• Collaborates effectively with underwriting, loss control, premium audit, and other internal teams to support business operations.
• Performs special projects and other duties as assigned.

Requirements

• A high school diploma or equivalent.
• Prior customer service experience.
• Demonstrated ability to work effectively in a collaborative team environment.
• Ability to manage multiple priorities while working across departments.
• Strong organizational and time management skills with the ability to meet deadlines.
• Proficiency with office technology, business software applications, and core operating systems.

What will our ideal candidate have?

• Experience in insurance or a related field.
• Demonstrated relationship-building and customer service skills.
• Strong analytical skills and the ability to exercise sound business judgment.
• Proven ability to effectively prioritize work and consistently meet deadlines.

Culture and Total Rewards

• We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.
• We currently rank as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal).
• We have earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace.
• We are consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.
• We offer a significant Total Rewards Package, including:
• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions).
• Wellbeing Program, including onsite fitness studio.
• Paid Time Off – including holiday, vacation, and volunteer.
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (risk and insurance education).
• Paid parental leave.
• Bonus opportunities.
• We provide a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

Salary Description

The hiring range for this role is $23.25 - $30.69 per hour. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.