City Operations Associate

What You’ll Do

• Support operations organization by ensuring operational data is correct, and users are set up correctly to use the operating systems.
• Run quality assurance and data audit activities to ensure data is accurate and updated.
• Manage process-based customer needs on behalf of the operations team, such as payments, alcohol applications, tobacco licenses, health permits, etc., liaising with external counsel as required.
• Train the operations team on the use of systems, acting as the key interface with the team via phone and email support in a professional and efficient manner.
• Support other activities within Business Operations as required.

What We’re Looking For

• Ability to think strategically and act tactically; you enjoy rolling up your sleeves and making things happen.
• Excellent communication and project management skills.
• Entrepreneurial, resourceful, and comfortable with ambiguity.
• Passion for food, startups, or improving the future of office-based culture.

Why Join Us

• Drive real impact: Be part of building the operational engine behind a fast-growing startup that’s redefining how work gets done.
• Own your city: Take full ownership of your city’s performance and see the direct results of your ideas and execution every single day.
• Work with purpose: Join a mission-driven team focused on making the workplace experience better for thousands of people.
• Grow with us: At Picnic, there’s room to grow—personally and professionally—as we scale and take on new challenges together.

What Else You Need To Know

• This role is based in our San Francisco office location.
• The base starting rate for this role is $34.00 per hour. Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.
• Benefits Summary: Medical, dental, and vision insurance (multiple plans, incl. HSA options); company-paid life and disability insurance (short- and long-term); voluntary insurance: accident, critical illness, hospital indemnity; optional supplemental life insurance for self, spouse, and children; pet insurance discount (Fetch); 401(k); Health Savings Account (HSA); flexible spending accounts (Healthcare, Dependent Care, Commuter); time off policies (paid vacation time, 8 paid holidays per year, paid sick time, paid bereavement leave, paid parental leave).
• Benefits are subject to change at the company's discretion.