City of Albuquerque Director of Technology and Innovation

Provide visionary, innovative, and inclusive leadership for the Department of Technology and Innovation (DTI) to position DTI as a high-value, high-performing, and service-oriented asset for the City of Albuquerque and the community. Align the activities and services of the Department with City goals and needs. Coordinate services with other divisions, departments, and outside agencies, consultants, and vendors. Provide highly responsible and complex administrative support to the Department Directors and city officials. This is an unclassified at-will position.

Responsibilities

• Assume full management responsibility for all department services and activities on a city-wide basis, including but not limited to network and voice communications, imaging and video components, ERP, public safety, email communications, and 311 Community Contact Center.
• Direct cybersecurity resources, services, and activities utilizing DTI’s cybersecurity team and working with all departments’ information technology and data management resources.
• Direct department services and activities in support of City departments, services, staff, and partners.
• Direct, in accordance with City technology governance, the establishment, review, and maintenance of City technology policies and standards.
• Oversee review and remediation efforts to ensure compliance with relevant internal and external statutory, regulatory, and industry standards.
• Direct the development and implementation of departmental objectives, policies, and priorities for each assigned service area; oversee the integration of city systems in assigned program areas.
• Establish appropriate service and staffing levels; monitor and evaluate the efficiency and effectiveness of service delivery methods, tools, and procedures; allocate resources accordingly.
• Serve as an advisor for the City on information systems business and technology issues, challenges, and opportunities; review contracts, grants, budgets, and other items to assist the City in evaluating, assessing, implementing, maintaining, and updating appropriate technology tools and services.
• Stay abreast of City goals and programs; work with departments to ensure best possible alignment of technology resources with those goals and programs.
• Oversee and participate in the development and administration of the department budget; approve the forecast of funds needed for staffing, equipment, materials, and supplies; approve expenditures and implement budgetary adjustments as appropriate and necessary.
• Explain, justify, and defend department programs, policies, and activities; negotiate and resolve sensitive and controversial issues.
• Represent the Department of Technology and Innovation to other divisions, departments, elected officials, outside agencies, and the community.
• Provide staff assistance to the Administration; participate on a variety of boards, commissions, and committees; prepare and present staff reports and other necessary correspondence.
• Provide staff support to assigned boards and commissions, including the City of Albuquerque Information Systems Committee and the Technical Review Committee.
• Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of information systems.
• Respond to and resolve difficult and sensitive community inquiries and complaints.
• Perform related duties and responsibilities as required.

Requirements

• Master's degree from an accredited college or university.
• Seven (7) years of management experience in information systems, including six (6) years of supervisory experience.
• Possession of a valid New Mexico Driver's License or the ability to obtain by date of hire.
• Possession of a City Operator's Permit (COP) within six (6) months from date of hire.
• Possession of an Information Technology Infrastructure Library (ITIL) Certification within six (6) months from date of hire.

Working Conditions

• Office environment; exposure to computer screens.
• Essential and supplemental functions may require maintaining physical condition necessary for sitting for prolonged periods of time; use of computer keyboard.