City Manager - Cincinnati, OH

About the role

The Valet City Manager oversees the operations, financial performance, and service quality of multiple valet locations within a designated city or region. This role ensures efficient operations, strong client relationships, and exceptional customer experience while managing staff, optimizing revenue, and maintaining compliance with company policies and local regulations.

Responsibilities

• Oversee the daily operations of multiple valet parking locations, ensuring smooth and efficient service.
• Develop and enforce operational procedures, safety protocols, and company policies, conducting regular site visits to monitor service quality, vehicle handling, and adherence to company standards.
• Implement strategies to optimize traffic flow, space utilization, and overall service efficiency.
• Recruit, hire, train, and manage valet supervisors, attendants, and operational staff. Ensure employees meet performance expectations, appearance standards, and customer service protocols. Conduct staff evaluations, provide coaching, implement development programs, and address staffing needs, scheduling, and employee relations to maintain a productive and engaged workforce.
• Maintain financial performance, including revenue, expenses, and profitability. Identify opportunities for revenue growth through pricing adjustments, new service offerings, and operational efficiencies, as well as prepare and present financial reports and forecasts to senior management.
• As the primary point of contact for property owners, business partners, and municipal stakeholders, address client concerns, negotiate contracts, and maintain strong professional relationships. Develop strategies to improve service quality, exceed client expectations, and identify new business opportunities to expand valet operations.
• Ensure all valet locations provide exceptional customer service focused on guest satisfaction. Monitor and respond to customer feedback, complaints, and service issues promptly and implement training programs to enhance guest interactions and improve service quality.
• Ensure adherence to local parking regulations, permits, and legal requirements. Enforce company safety policies to prevent vehicle damage, employee injuries, and liability issues, and conduct safety audits and training sessions to maintain a secure work environment.
• Oversee the use and maintenance of valet parking equipment, ticketing systems, and payment processing technology, identifying and recommending technology upgrades to improve efficiency and service delivery.
• Due to the geographic scope of the role, travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights into leadership.

Qualifications

• A bachelor’s degree in business, Hospitality, Management, or a related field is preferred but not required.
• 5+ years of experience in valet parking, hospitality, transportation, or operations management, with a proven track record of successfully managing multiple locations and large teams.
• Strong financial acumen, including experience in budgeting, financial reporting, and revenue optimization.
• Advanced client management skills, with experience in contract negotiations and business development.
• Familiarity with local parking laws, permits, and compliance regulations.

Skills

• Excellent client relationship management skills.
• Practical knowledge of basic training methods, operational software, and essential leadership principles to guide teams effectively.
• Effective communication and reporting skills.
• Adaptability and flexibility to changing environments and managing various demands.
• Technological proficiency in relevant software.
• Payroll management expertise in scheduling and overtime control.

Benefits

Parking Management Company offers a comprehensive benefits package including health insurance, 401K, life insurance, critical illness coverage, bonus opportunities, internal leadership development programs, paid time off, paid training, tuition assistance, nationwide discounts, military-friendly employer status, and fair labor standards compliance.

Pay

PMC is committed to pay transparency and equity among all employees and provides an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Schedule

The Valet City Manager may require travel and occasional work outside standard business hours, particularly during financial close periods and corporate meetings. Employees may be required to use personal cell phones for work-related communication.

Additional Compensation and Benefits

• Health Benefits – Medical, vision, and dental insurance upon eligibility.
• 401K – Upon eligibility.
• Supplemental Insurance – Life insurance and critical illness coverage.
• Paid time off.
• Paid training.
• Tuition assistance through Bellevue University – up to $5,250 per year.
• Nationwide discounts through Perks at Work.
• Military friendly employer status.

Equal Employment Opportunity (EEO)

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or other protected characteristic.