Citizens Teller Part Time - Bilingual Spanish required

About the role

Starting Salary: $21 / hour and up. As a Citizens Teller, you make a real difference for our customers and the branch team. You’ll greet customers in our lobbies, demonstrate how to use our mobile app or ATMs for simple transactions, and create amazing experiences for customers by providing personalized advice and solutions.

Responsibilities

• Greet customers in our lobbies
• Demonstrate how to use our mobile app or ATMs for simple transactions
• Create amazing experiences for customers by providing personalized advice and solutions
• Educate customers about Citizens products and benefits
• Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations

Requirements

• Bilingual Spanish speaking required
• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings

Qualifications

• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings

Skills

• Process-oriented, energetic, detail-oriented and ability to multitask effectively

Benefits

• Mission-driven work environment
• Commitment to community – 8 hours of paid time off annually for volunteering, separate from regular PTO, and donations to eligible 501(c)(3) organizations are matched, up to $1,000 annually
• Career opportunities, rewards, and upskilling – see your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you
• Exceptional benefits – comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more

Pay

Starting Salary: $21 / hour and up. A recruiter will discuss accurate pay guidance with qualified candidates.

Schedule

Hours per Week: 20
Work Schedule: Varies with branch needs and may include weekends and evenings

How to Prepare for the Video Interview Assessment

• Set aside 30-45 minutes for the self-guided assessment that includes games and questions
• Find a quiet place to record and be camera-ready
• You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled