Citizens Teller - Part Time

Starting salary: $21/hour and up.

About the role

As a Citizens Teller, you make a real difference for our customers and the branch team.

Responsibilities

• Greet customers in our lobbies.
• Demonstrate how to use our mobile app and ATMs to complete simple transactions.
• Create amazing experiences for customers by providing personalized advice and solutions that meet their financial needs.
• Connect customers to our Bankers for the next step in achieving their financial goals.
• Educate customers on Citizens products and benefits, and respond effectively to questions or concerns.
• Follow all financial policies and procedures, including proper cash handling, and comply with state and local laws and regulations.

Requirements

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to develop long-term customer relationships.
• Problem-solving skills to provide solutions to customer issues.
• Customer-centric approach to deliver exceptional service.
• Comfortable using digital technology to support business goals.
• Ability to work branch hours, which can include weekends and evenings.

Qualified candidates must complete a video interview assessment after applying, to be completed within 7 days of receiving the link.

Preferred Skills/Experience

• 1 year of experience processing transactions (cash and/or digital payments).
• Ability to motivate others through collaboration.
• Process-oriented, energetic, detail-oriented, and ability to multitask effectively.

Benefits

• Meaningful work and relationships by helping customers with important financial decisions.
• 8 hours of paid time off annually for volunteering, separate from regular PTO.
• Donation matching up to $1,000 annually for eligible 501(c)(3) organizations.
• Career growth opportunities through training, coaching, and development resources.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401K with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Paid time off policy exceeding mandatory local and state requirements.

Pay

The salary range for this position is $24.15 - $29.30 per hour. Actual pay is based on various factors including budget, work location, and relevant skills and experience.

Schedule

• Hours per week: 20
• Work schedule varies with branch needs and may include weekends and evenings.