Citizens Teller

About the role

As a Citizens Teller - YOU make a real difference for our customers and the branch team.

Responsibilities

• Greet customers in the lobby.
• Demonstrate how to use the mobile app or ATMs to complete simple transactions.
• Create amazing experiences for customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to bankers for the next step.
• Use knowledge of Citizens products and benefits to educate customers and effectively respond to questions and/or concerns.
• Follow all financial policies and procedures, including proper cash handling and compliance with state and local laws and regulations.

Requirements

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long‑term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer‑centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.
• Qualified candidates must complete a video interview assessment after applying, to be completed within 7 days of receiving the link.

Skills

• 1 year of experience processing transactions (cash and/or digital payments).
• Motivates others, like teammates, business partners, and specialists, through collaboration.
• Process‑oriented, energetic, detail‑oriented and able to multitask effectively.

Benefits

• Meaningful work & relationships – help customers with important financial decisions that impact their lives.
• Commitment to community – 8 hours of paid time off annually for volunteering (separate from regular PTO) and donation matching to eligible 501(c)(3) organizations up to $1,000 annually.
• Career opportunities, reward, and upskilling – promotions and growth through training, coaching, career planning and development resources.
• Exceptional benefits – comprehensive health care coverage (medical, dental, vision), 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.
• Additional benefits – competitive pay, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs.

Pay

The salary range for this position is $20.67 – $25.48 per hour. Actual pay is based on factors such as budget, work location, and relevant skills and experience.

Schedule

• Hours per week: 25.
• Work schedule: varies with branch needs and may include weekends and evenings.