Citizens Teller

About the role

Citizens Teller positions are essential to our customer service model. We are seeking individuals who can provide excellent customer service, handle transactions efficiently, and assist customers in achieving their financial goals.

Responsibilities

• Greet customers in our branches and lobbies
• Demonstrate and explain how to use our mobile app and ATMs for simple transactions
• Create and maintain positive customer relationships by offering personalized advice and solutions
• Provide education on Citizens products and benefits to customers
• Follow all financial policies and procedures, including proper cash handling and adherence to state and local laws and regulations

Requirements

• High School diploma or equivalent
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year of demonstrated customer experience, including recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify customer needs
• Problem-solving and solution-providing abilities
• Comfortable with using digital technology to support business goals
• Ability to work branch hours, including weekends and evenings

Qualifications

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year of demonstrated customer experience, including recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify customer needs
• Problem-solving and solution-providing abilities
• Comfortable with using digital technology to support business goals
• Ability to work branch hours, including weekends and evenings

Skills

• Knowledge of Citizens products and benefits
• Effective communication and interpersonal skills
• Ability to multitask and manage multiple priorities
• Customer-centric approach
• Ability to work independently and as part of a team

Benefits

• Comprehensive health care coverage, including medical, dental, and vision plans
• 401(k) with corporate match
• Tuition assistance
• Mental health and wellbeing programs
• Discounts on student loan refinancing

Pay

$21 / hour and up

Schedule

Varies with branch needs and may include weekends and evenings

How to Prepare for the Video Interview Assessment

• Set aside 30-45 minutes for the self-guided assessment
• Find a quiet place to record yourself
• Ensure your camera and microphone are enabled on your device
• Answer questions to share your skills and experience, and bring your personality to the interview

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.