Citizens Teller

About the role

Citizens Teller positions are vital to our customer service and banking operations. Our team members are responsible for greeting customers, demonstrating our mobile app and ATMs, and providing personalized advice and solutions.

Responsibilities

• Greet customers in our branches
• Demonstrate and explain how to use our mobile app and ATMs
• Create positive customer experiences by offering advice and solutions
• Educate customers about our products and benefits
• Follow all financial policies and procedures, including proper cash handling and compliance with laws and regulations

Requirements

• High School diploma or equivalent
• Minimum 6 months experience processing transactions (cash and/or digital payments)
• Minimum 1 year of customer experience, including recommending and referring products and services
• Strong listening and communication skills
• Ability to identify customer needs and provide solutions
• Comfortable with digital technology
• Willingness to work branch hours, including weekends and evenings

Qualifications

• High School degree or GED
• Minimum 6 months experience processing transactions (cash and/or digital payments)
• Minimum 1 year of customer experience, including recommending and referring products and services
• Strong listening and communication skills
• Ability to identify customer needs and provide solutions
• Comfortable with digital technology
• Willingness to work branch hours, including weekends and evenings

Skills

• Knowledge of Citizens products and benefits
• Problem-solving skills
• Effective communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment

Benefits

• Comprehensive health care coverage
• 401(k) with corporate match
• Tuition assistance
• Mental health and wellbeing programs
• Discounts on student loan refinancing

Pay

$21 / hour and up

Schedule

Varies with branch needs and may include weekends and evenings

How to Prepare for the Video Interview Assessment

• Set aside 30-45 minutes for the self-guided assessment
• Find a quiet place to record yourself
• Ensure your device has a camera and microphone enabled
• Answer questions to showcase your skills and experience