Citizens Teller
About the role
Our Tellers are the face of Citizens. Our best Tellers think from a relationship standpoint versus a transactional one, have a willingness to learn, and take responsibility for a customer.
Responsibilities
- Greet our customers in our lobbies
- Comfortable with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions
- Create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step
- Knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns
- All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations
Requirements
- High School degree or GED
- Minimum of 6 months experience processing transactions (cash and/or digital payments)
- Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
- Strong listening and communication skills
- Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
- Ability to problem solve and provide solutions to customer issues
- Customer-centric to deliver exceptional service
- Comfortable with using digital technology to support the delivery of business goals
- Ability to work branch hours, which can include weekends and evenings
Qualifications
- High School degree or GED
- Minimum of 6 months experience processing transactions (cash and/or digital payments)
- Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
- Strong listening and communication skills
- Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
- Ability to problem solve and provide solutions to customer issues
- Customer-centric to deliver exceptional service
- Comfortable with using digital technology to support the delivery of business goals
- Ability to work branch hours, which can include weekends and evenings
Skills
- 1 year of experience processing transactions (cash and/or digital payments)
- Motivates others, like teammates, business partners, and specialists, through collaboration
- Process-oriented, energetic, detail-oriented and ability to multitask effectively
Benefits
- Comprehensive health care coverage, including medical, dental and vision plans
- 401K with corporate match
- Tuition assistance
- Mental health and wellbeing programs
- Discounts on student loan refinancing
- Discounts on banking products, gyms, dining and more
Pay
Starting Salary: $21 / hour and up
Schedule
Hours per Week: 40
Work Schedule: Varies with branch needs and may include weekends and evenings
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Awards We've Received
- Best Place to Work in Consulting, Finance & Insurance - Glassdoor
- Corporate Equality Index 100 Award - Human Rights Campaign
- Most Charitable Company - Newsweek
- US Bank of the Year - The Banker
- Best Adoption-Friendly Workplace - Dave Thomas Foundation
- Best Places to Work for Disability Inclusion - Disability:IN
Assessment After Applying
Qualified candidates must complete a video interview assessment after applying as a next step, to be completed within 7 days of receiving the link. Share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, allowing our recruiters to review your application and advise you of next steps quickly.
Ready to Thrive
- Medical, dental and vision care options that offer preventative care at no cost
- Regular online webinars to build skills for today and tomorrow
- Tuition reimbursement for courses, degree programs and certificates
- Up to 27 days of Paid Time Off (PTO), plus 11 paid holidays
- Flexible work hours to get the flexibility you need
- Local volunteer activities and donations to eligible nonprofits matched dollar-for-dollar
- Competitive salary and participation in generous 401(k) and stock purchase programs
- Discounts on banking products, gyms, dining and more