Citizens Teller

Job Description

Starting Salary: $21 / hour and up
As a Citizens Teller - YOU make a real difference for our customers and the branch team.
You’ll greet our customers in our lobbies. You’re comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You’ll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

What you'll get

• Meaningful work & relationships – Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community – Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
• Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
• Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Required Qualifications

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings

Preferred Skills/Experience

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others, like teammates, business partners, and specialists, through collaboration
• Process-oriented, energetic, detail-oriented and ability to multitask effectively

Hours & Work Schedule

• Hrs per Week: 30
• Work Schedule: Varies with branch needs and may include weekends and evenings

Pay Transparency

The salary range for this position is $21.00 - $22.70 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Awards We've Received

• Glassdoor: Best Place to Work in Consulting, Finance & Insurance
• Human Rights Campaign Corporate Equality Index 100 Award
• New York Post: Best Places to Work in Banking
• Newsweek: America's Most Charitable Company
• The Banker's US Bank of the Year
• Dave Thomas Foundation’s Best Adoption-Friendly Workplace
• Disability:IN Best Places to Work for Disability Inclusion
• ASSESSMENT AFTER APPLYING

What to expect

• Qualified candidates must complete a video interview assessment after applying as a next step, to be completed within 7 days of receiving the link. Share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, allowing our recruiters to review your application and advise you of next steps quickly.
• Find a quiet place to record and be camera-ready.
• You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled.
• You’ll complete games that measure core competencies needed for the role. You’ll also answer questions to share your skills and experience, and bring your personality to the interview.
• Learn More about our assessment process here.

Ready to Thrive

• Choose from medical, dental and vision care options that offer preventative care at no cost.
• Build your skills for today and tomorrow in our regular online webinars. And, receive reimbursement for tuition, books and fees for courses, degree programs and certificates.
• Enjoy up to 27 days of PTO, plus 11 paid holidays. And, work with your manager to adjust your work hours to get the flexibility you need.
• Participate in local volunteer activities and have your donations to eligible nonprofits matched dollar-for-dollar.
• Earn a competitive salary, and participate in our generous 401(k) and stock purchase programs. Get discounts on banking products, gyms, dining and more.