Citizens Branch Manager
About the role
At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success. In this role, you’ll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. By leveraging inspirational leadership, collaborative partnerships, and sound operational practices, you will create and sustain a strong customer-centric culture.
As both a leader and coach, you’ll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value. A successful BM thrives in a digital-first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You’ll play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth. With a focus on continuous learning, you’ll implement coaching plans that inspire your team to achieve personal and branch-wide goals.
To succeed, you must effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence. As the branch’s execution and outcomes owner, you’ll combine financial acumen with strategic insights to guide decision-making and deliver results. Leading by example, you will direct all colleague and sales activities to ensure key targets are not only met but exceeded. As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.
Responsibilities
- Lead branch performance, sales growth, and customer experience initiatives.
- Coach and develop colleagues to meet evolving business needs and drive sales excellence.
- Ensure operational integrity and delivery of world-class customer service in a high-volume branch environment.
- Leverage digital banking platforms to demonstrate seamless accessibility to customers.
- Build and maintain strong partnerships with community and civic organizations.
- Implement coaching plans that inspire team achievement of personal and branch-wide goals.
- Communicate business priorities to energize and empower colleagues for confident execution.
- Combine financial acumen and strategic insights to guide decision-making and deliver results.
- Act as a visible and engaged brand ambassador within the local community.
Requirements
- High School diploma or equivalent required.
- Leadership experience with proven ability to coach and develop teams to drive sales excellence.
- 4 years of sales management experience in Retail or Branch Banking environment.
- Successful record of managing objectives to meet sales goals, deadlines, and branch goals in a profit and loss environment.
- Drive an exceptional customer experience validated through customer satisfaction surveys.
- Maintain strong partnerships with community and civic organizations.
- Meet and comply with all requirements set forth in the SAFE Act, including background checks and obtaining a unique identifier from the NMLS.
Preferred Qualifications
- Associate’s or Bachelor’s degree preferred.
- Retail banking experience.
- Talent sourcing and assessment experience.
Pay
The salary range for this position is $81,000.00 – $111,000.00 per year plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.
Benefits
- Comprehensive medical, dental, and vision coverage.
- Retirement benefits.
- Maternity/paternity leave.
- Flexible work arrangements.
- Education reimbursement.
- Wellness programs.
- Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States.