Citizens Branch Manager
About the role
At Citizens, we’re focused on relationship‑building and delivering exceptional customer experiences through every interaction. As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long‑term success. You’ll spearhead branch performance, sales growth, and an outstanding colleague and customer experience by leveraging inspirational leadership, collaborative partnerships, and sound operational practices. The role requires coaching and developing colleagues, implementing innovative solutions, and acting as a visible brand ambassador in the local community.
Qualifications
- High School diploma or equivalent required.
- Leadership experience with proven ability to coach and develop teams to drive sales excellence, deliver world‑class customer service, and maintain operational integrity in a high‑volume branch environment.
- 4 years sales management experience in retail or branch banking.
- Successful record of meeting sales goals, deadlines, and branch profit‑and‑loss objectives.
- Demonstrated ability to drive an exceptional customer experience validated through customer satisfaction surveys.
- Maintain strong partnerships with community and civic organizations.
- Must meet and comply with all requirements set forth in the SAFE Act, including successful completion of required background checks and obtaining a unique identifier from the NMLS.
Preferred Qualifications
- Associate’s or Bachelor’s degree preferred.
- Experience in retail banking.
- Talent sourcing and assessment expertise.
Hours and Work Schedule
- Hours per week: 40
- Work schedule varies with branch needs and may include weekends and evenings.
Pay
The salary range for this position is $89,100.00 – $122,100.00 per year. Actual pay is based on factors such as budget, work location, and relevant skills and experience.
Benefits
- Competitive pay
- Comprehensive medical, dental, and vision coverage
- Retirement benefits
- Maternity/paternity leave
- Flexible work arrangements
- Education reimbursement
- Wellness programs
- Paid time off policy that exceeds mandatory local and state requirements