Citizens Banker - Bilingual - Chinese Required

Starting salary: $25/hour and up.

About the role

Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

If you’re a “people person” who enjoys building positive relationships with customers, this role involves using your strong communication and problem-solving skills — along with your broad range of financial knowledge — to provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.

Responsibilities

• Get to know customers’ personal financial goals and recommend tailored solutions to help achieve them, such as planning for the future, buying a home, or opening a new credit card.
• Introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs.
• Collaborate with partners in Wealth Management, Mortgage, and Business Banking to help customers with more complex financial needs.
• Make outbound calls to acquire new customers and schedule financial checkup appointments.
• Follow all financial policies and procedures, including proper cash handling, state and local laws, and regulations.

Requirements

• High School degree or GED.
• 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
• Ability to effectively ask questions and identify needs to improve the customer relationship.
• Proven success with building relationships and recommending or referring products and services through in-person and phone interactions.
• Demonstrated skills in using digital technology to support the delivery of business goals.
• Aptitude to problem solve and provide solutions to customer issues.
• Recognized ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
• Self-motivated, confident, and ability to multitask effectively.
• Ability to work branch hours, which can include weekends and evenings.
• Meet and comply with all requirements set forth in the SAFE Act, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.

Preferred Skills

• 1 year of cash handling experience.
• Chinese language skills preferred.

Benefits

• Meaningful work and relationships by helping customers with important financial decisions.
• 8 hours of paid time off annually for volunteering, separate from regular PTO.
• Donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
• Career growth opportunities through training, coaching, and development resources.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401K with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

Schedule

40 hours per week. Work schedule varies with branch needs and may include weekends and evenings.