Citizens Banker

About the role

Our best Bankers are confident, self-starters who excel at building relationships with customers. They deliver amazing experiences and provide advice in the moments that matter most in customers’ lives.

Responsibilities

• Provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.
• Collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs.
• Make outbound calls to acquire new customers and schedule financial checkup appointments.
• Introduce customers to digital and mobile-first ways to handle banking transactions.
• Devote time getting to know customers and building lasting relationships by providing trusted advice.

Requirements

• High School degree or GED required
• 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals
• Ability to effectively ask questions and identify needs to improve the customer relationship
• Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions
• Demonstrated skills in using digital technology to support the delivery of business goals
• Aptitude to problem solve and provide solutions to customer issues
• Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration
• Self-motivated, confident and ability to multitask effectively
• Ability to work branch hours, which can include weekends and evenings
• Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.

Qualifications

• High School degree or GED required
• 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals
• Ability to effectively ask questions and identify needs to improve the customer relationship
• Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions
• Demonstrated skills in using digital technology to support the delivery of business goals
• Aptitude to problem solve and provide solutions to customer issues
• Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration
• Self-motivated, confident and ability to multitask effectively
• Ability to work branch hours, which can include weekends and evenings
• Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.

Skills

• Strong communication and problem-solving skills
• Broad range of financial knowledge
• Effective asking questions and identifying needs
• Building relationships and recommending products/services
• Problem solving and providing solutions
• Collaborating with partners
• Self-motivation and multitasking
• Working branch hours, including weekends and evenings
• Completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.

Benefits

• Comprehensive health care coverage, including medical, dental and vision plans
• 401K with corporate match
• Tuition assistance
• Mental health and wellbeing programs
• Discounts on student loan refinancing
• Exceptional benefits package

Pay

The starting salary is $25+/hour and up, with an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to, the budget, the work location, and relevant skills and experience.

Schedule

Hours per Week: 40
Work Schedule: Varies with branch needs and may include weekends and evenings

Pay Transparency

The salary range for this position is $24.69- $26.84 per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to, the budget, the work location, and relevant skills and experience.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Awards

• Glassdoor - Best Place to Work in Consulting, Finance & Insurance
• Human Rights Campaign Corporate Equality Index 100 Award
• Newsweek - America's Most Charitable Company
• The Banker's - US Bank of the Year
• Dave Thomas Foundation’s Best Adoption-Friendly Workplace
• Disability:IN Best Places to Work for Disability Inclusion
• ASSESSMENT AFTER APPLYING

Assessment After Applying

Qualified candidates must complete a video interview assessment after applying as a next step, to be completed within 7 days of receiving the link. Share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, allowing our recruiters to review your application and advise you of next steps quickly.

Ready to Thrive

• Medical, dental and vision care options with preventative care at no cost
• Regular online webinars for skill-building
• Tuition reimbursement for courses, degree programs and certificates
• Up to 27 days of PTO, plus 11 paid holidays
• Flexible work arrangements, including parental leave
• Volunteer activities and matching donations to eligible nonprofits
• Competitive salary and generous 401(k) and stock purchase programs
• Discounts on banking products, gyms, dining and more