Citizens Banker
and lists - for any list of duties/requirements/benefits, and
for prose.
We must not create sections with filler like "commensurate with experience". We have actual content.
We need to decide which sections to include:
- About the role: we have description: "Citizens Bankers are the face of the branch..." etc. Could be a paragraph.
- Responsibilities: "What You'll Do" list.
- Requirements: maybe combine Required Qualifications and maybe also "Qualified candidates must complete a video interview assessment..." but that's application instruction; we should remove application instructions. The instruction about video interview is application instruction; we should drop it. Also "How to prepare:" etc. So we drop that.
- Qualifications: maybe same as Required Qualifications? The instructions say use headings for Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. Usually Requirements = required qualifications. Qualifications could be preferred? But we have both Required Qualifications and Preferred Skills/experience. Could map Required Qualifications to Requirements, Preferred Skills/experience to Skills. Qualifications maybe could be left out if not distinct. But we need to include only when posting has real specific content. We have Required Qualifications content; we can put under
Requirements
. We have Preferred Skills/experience content; we can put under Skills
. For Qualifications heading, we might not have distinct content besides maybe the required qualifications already used; but we could also put the same content under Qualifications? That would be duplicate. Better to omit Qualifications heading if no distinct content. However the instruction says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It's examples, not mandatory to include all. So we can omit Qualifications if no distinct content.
- Benefits: we have content under "What You'll Get" and also later benefits list. We'll combine.
- Pay: we have Starting Salary and Pay Transparency salary range plus incentive earnings. We'll include.
- Schedule: we have Hours per Week: 40; Work Schedule: Varies with branch needs and may include weekends and evenings.
We must not include boilerplate like EEO, etc.
We must not include "Posting End Date". That's metadata; we can drop.
We must not include "How to prepare:" etc.
We must not include "Qualified candidates must complete a video interview assessment after applying..." as it's application instruction.
We must not include "Equal Employment Opportunity" etc.
We must not include "Why Work for Us" maybe? That's substantive? It describes culture; could be part of About the role or Benefits? Might be considered substantive but could be placed under About the role or maybe a separate section? The instruction says prefer few substantive sections over many thin ones. Could incorporate into About the role or Benefits. But we already have About the role describing role; "Why Work for Us" is more about company culture; could be part of Benefits? Might be considered benefits? But we already have benefits section. Could incorporate into About the role as additional paragraph. However we need to preserve all substantive info; we can include it as a paragraph under About the role or maybe under Benefits as "Culture and community". But we already have community volunteering etc. Might be okay to add a paragraph under About the role after the initial description.
Let's extract substantive paragraphs:
From description:
"Starting Salary: $25 / hour and up"
"Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice."
"What You'll Do Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you’re a “people person” who enjoys building positive relationships with customers, then this is the job for you! Using your strong communication and problem-solving skills — along with your broad range of financial knowledge — you’ll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs. You’ll get to know customers’ personal financial goals and recommend tailored solutions to help achieve them — like planning for the future, buying a home or opening a new credit card. You’ll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You’ll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You’ll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations."
"What You'll Get Meaningful work & relationships – You’ll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.Commitment to community – Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annuallyCareer opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more."
"Required Qualifications High School degree or GED required2 years of sales and customer service experience, demonstrating an ability to meet or exceed goalsAbility to effectively ask questions and identify needs to improve the customer relationshipProven success with building relationships, and recommending and referring products and services through in-person and phone interactionsDemonstrated skills in using digital technology to support the delivery of business goalsAptitude to problem solve and provide solutions to customer issuesRecognized ability to strengthen relationships with teammates, business partners and specialists through collaborationSelf-motivated, confident and ability to multitask effectivelyAbility to work branch hours, which can include weekends and eveningsMeet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS."
"Preferred Skills/experience 1 year cash handling experience"
"Hours and Work Schedule Hours per Week: 40Work Schedule: Varies with branch needs and may include weekends and evenings"
"Pay Transparency The salary range for this position is $25.48 - $31.25 per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance."
We need to avoid duplication: benefits already listed in What You'll Get and also in Pay Transparency paragraph (medical, dental, vision, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs). We'll combine.
We must not include the link to benefits (maybe considered boilerplate? It's a reference but could be considered substantive? It's a URL for overview; maybe we can keep as part of benefits? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. A link to benefits is not necessarily boilerplate; but it's a reference. Might be okay to keep but could be considered navigation? It's a link to benefits overview; could be considered supplementary. Safer to drop the link as it's not essential substantive info; we already list benefits.
We also need to drop "Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States." That's substantive about PTO policy; could be included under Benefits or Schedule? It's about PTO; we have volunteering PTO already. Could include under Benefits as additional note.
We need to avoid duplication: we already have "8 hours of paid time off annually for volunteering" and donation matching. The note about PTO policy exceeding mandatory is extra; we can include.
Now structure:
About the role
Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.
Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you’re a “people person” who enjoys building positive relationships with customers, then this is the job for you! Using your strong communication and problem-solving skills — along with your broad range of financial knowledge — you’ll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs. You’ll get to know customers’ personal financial goals and recommend tailored solutions to help achieve them — like planning for the future, buying a home or opening a new credit card. You’ll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You’ll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You’ll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.
That covers About the role and responsibilities? Actually responsibilities are within that paragraph; but we also need a Responsibilities section with list. The instructions: Use - for any list of duties/requirements/benefits. The "What You'll
for prose. We must not create sections with filler like "commensurate with experience". We have actual content. We need to decide which sections to include: - About the role: we have description: "Citizens Bankers are the face of the branch..." etc. Could be a paragraph. - Responsibilities: "What You'll Do" list. - Requirements: maybe combine Required Qualifications and maybe also "Qualified candidates must complete a video interview assessment..." but that's application instruction; we should remove application instructions. The instruction about video interview is application instruction; we should drop it. Also "How to prepare:" etc. So we drop that. - Qualifications: maybe same as Required Qualifications? The instructions say use headings for Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. Usually Requirements = required qualifications. Qualifications could be preferred? But we have both Required Qualifications and Preferred Skills/experience. Could map Required Qualifications to Requirements, Preferred Skills/experience to Skills. Qualifications maybe could be left out if not distinct. But we need to include only when posting has real specific content. We have Required Qualifications content; we can put under
Requirements
. We have Preferred Skills/experience content; we can put underSkills
. For Qualifications heading, we might not have distinct content besides maybe the required qualifications already used; but we could also put the same content under Qualifications? That would be duplicate. Better to omit Qualifications heading if no distinct content. However the instruction says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It's examples, not mandatory to include all. So we can omit Qualifications if no distinct content.
- Benefits: we have content under "What You'll Get" and also later benefits list. We'll combine.
- Pay: we have Starting Salary and Pay Transparency salary range plus incentive earnings. We'll include.
- Schedule: we have Hours per Week: 40; Work Schedule: Varies with branch needs and may include weekends and evenings.
We must not include boilerplate like EEO, etc.
We must not include "Posting End Date". That's metadata; we can drop.
We must not include "How to prepare:" etc.
We must not include "Qualified candidates must complete a video interview assessment after applying..." as it's application instruction.
We must not include "Equal Employment Opportunity" etc.
We must not include "Why Work for Us" maybe? That's substantive? It describes culture; could be part of About the role or Benefits? Might be considered substantive but could be placed under About the role or maybe a separate section? The instruction says prefer few substantive sections over many thin ones. Could incorporate into About the role or Benefits. But we already have About the role describing role; "Why Work for Us" is more about company culture; could be part of Benefits? Might be considered benefits? But we already have benefits section. Could incorporate into About the role as additional paragraph. However we need to preserve all substantive info; we can include it as a paragraph under About the role or maybe under Benefits as "Culture and community". But we already have community volunteering etc. Might be okay to add a paragraph under About the role after the initial description.
Let's extract substantive paragraphs:
From description:
"Starting Salary: $25 / hour and up"
"Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice."
"What You'll Do Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you’re a “people person” who enjoys building positive relationships with customers, then this is the job for you! Using your strong communication and problem-solving skills — along with your broad range of financial knowledge — you’ll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs. You’ll get to know customers’ personal financial goals and recommend tailored solutions to help achieve them — like planning for the future, buying a home or opening a new credit card. You’ll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You’ll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You’ll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations."
"What You'll Get Meaningful work & relationships – You’ll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.Commitment to community – Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annuallyCareer opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more."
"Required Qualifications High School degree or GED required2 years of sales and customer service experience, demonstrating an ability to meet or exceed goalsAbility to effectively ask questions and identify needs to improve the customer relationshipProven success with building relationships, and recommending and referring products and services through in-person and phone interactionsDemonstrated skills in using digital technology to support the delivery of business goalsAptitude to problem solve and provide solutions to customer issuesRecognized ability to strengthen relationships with teammates, business partners and specialists through collaborationSelf-motivated, confident and ability to multitask effectivelyAbility to work branch hours, which can include weekends and eveningsMeet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS."
"Preferred Skills/experience 1 year cash handling experience"
"Hours and Work Schedule Hours per Week: 40Work Schedule: Varies with branch needs and may include weekends and evenings"
"Pay Transparency The salary range for this position is $25.48 - $31.25 per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance."
We need to avoid duplication: benefits already listed in What You'll Get and also in Pay Transparency paragraph (medical, dental, vision, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs). We'll combine.
We must not include the link to benefits (maybe considered boilerplate? It's a reference but could be considered substantive? It's a URL for overview; maybe we can keep as part of benefits? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. A link to benefits is not necessarily boilerplate; but it's a reference. Might be okay to keep but could be considered navigation? It's a link to benefits overview; could be considered supplementary. Safer to drop the link as it's not essential substantive info; we already list benefits.
We also need to drop "Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States." That's substantive about PTO policy; could be included under Benefits or Schedule? It's about PTO; we have volunteering PTO already. Could include under Benefits as additional note.
We need to avoid duplication: we already have "8 hours of paid time off annually for volunteering" and donation matching. The note about PTO policy exceeding mandatory is extra; we can include.
Now structure:
About the role
Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.
Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you’re a “people person” who enjoys building positive relationships with customers, then this is the job for you! Using your strong communication and problem-solving skills — along with your broad range of financial knowledge — you’ll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs. You’ll get to know customers’ personal financial goals and recommend tailored solutions to help achieve them — like planning for the future, buying a home or opening a new credit card. You’ll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You’ll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You’ll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.
That covers About the role and responsibilities? Actually responsibilities are within that paragraph; but we also need a Responsibilities section with list. The instructions: Use- for any list of duties/requirements/benefits. The "What You'll