Citizens Banker
Description
Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.
What You'll Do
- Provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.
- Get to know customers' personal financial goals and recommend tailored solutions to help achieve them.
- Introduce customers to digital and mobile-first ways to handle banking transactions.
- Collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs.
- Make outbound calls to acquire new customers and schedule financial checkup appointments.
What You'll Get
- Meaningful work & relationships – Help customers with important financial decisions.
- Commitment to community – Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
- Career opportunities, rewards, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources.
- Exceptional benefits – Comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.
Required Qualifications
- A high school degree or GED.
- Two years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
- Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions.
- Demonstrated skills in using digital technology to support the delivery of business goals.
- Aptitude to problem solve and provide solutions to customer issues.
- Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration.
- Self-motivated, confident, and able to multitask effectively.
- Ability to work branch hours, which can include weekends and evenings.
Preferred Skills/Experience
- One year cash handling experience.
How to Prepare for the Video Interview Assessment
- Set aside 30-45 minutes for the self-guided assessment that includes games and questions.
- Find a quiet place to record and be camera-ready.
- You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled.
Pay Transparency
The salary range for this position is $24.69 - $26.84 per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Posting End Date
08/31/2026