Citizens Banker

About the Role

Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. If you’re a “people person” who enjoys building positive relationships with customers, this role focuses on helping customers with financial solutions, supporting spending, saving, borrowing, and investing needs.

Responsibilities

• Provide recommendations and assist customers with financial solutions tailored to their personal goals, such as planning for the future, buying a home, or opening a new credit card.
• Introduce customers to digital and mobile-first banking options, including the bank’s app and ATMs.
• Collaborate with partners in Wealth Management, Mortgage, and Business Banking to address more complex customer financial needs.
• Make outbound calls to acquire new customers and schedule financial checkup appointments.
• Follow all financial policies and procedures, including proper cash handling, and comply with state and local laws and regulations.

Requirements

• High School degree or GED required.
• 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
• Ability to effectively ask questions and identify needs to improve customer relationships.
• Proven success in building relationships and recommending products/services through in-person and phone interactions.
• Demonstrated skills in using digital technology to support business goals.
• Aptitude to problem-solve and provide solutions to customer issues.
• Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
• Self-motivated, confident, and able to multitask effectively.
• Ability to work branch hours, which can include weekends and evenings.
• Meet and comply with all requirements set forth in the SAFE Act, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.

Qualified candidates must complete a video interview assessment after applying, to be completed within 7 days of receiving the link.

Preferred Skills

• 1 year of cash handling experience.

Benefits

• Meaningful work and relationships by helping customers with important financial decisions.
• 8 hours of paid time off annually for volunteering, separate from regular PTO.
• Donation matching for eligible 501(c)(3) organizations, up to $1,000 annually.
• Career growth opportunities through training, coaching, and development resources.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401K with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Paid time off policy that exceeds mandatory local and state requirements.

Pay

The salary range for this position is $25.48 - $31.25 per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on factors including budget, work location, and relevant skills and experience.

Schedule

• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings.