Citizens Banker

About the role

Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

Responsibilities

• Provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs
• Get to know customers’ personal financial goals and recommend tailored solutions to help achieve them — like planning for the future, buying a home or opening a new credit card
• Introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs
• Collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs
• Make outbound calls to acquire new customers and schedule financial checkup appointments
• Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations

Benefits

• Meaningful work & relationships – help customers with important financial decisions that impact their lives; colleagues and leadership listen to your ideas and feedback
• Commitment to community – 8 hours of paid time off annually for volunteering (separate from regular PTO); donations to eligible 501(c)(3) organizations matched up to $1,000 annually
• Career opportunities, reward, and upskilling – promotions, training, coaching, career planning and development resources
• Exceptional benefits – comprehensive health care coverage (medical, dental, vision), 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more

Requirements

• High School degree or GED required
• 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals
• Ability to effectively ask questions and identify needs to improve the customer relationship
• Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions
• Demonstrated skills in using digital technology to support the delivery of business goals
• Aptitude to problem solve and provide solutions to customer issues
• Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration
• Self-motivated, confident and ability to multitask effectively
• Ability to work branch hours, which can include weekends and evenings
• Meet and comply with all requirements set forth in the SAFE Act, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS
• Qualified candidates must complete a video interview assessment after applying (to be completed within 7 days of receiving the link)

Skills

• 1 year cash handling experience (preferred)

Schedule

Hours per Week: 40. Work Schedule: Varies with branch needs and may include weekends and evenings.

Pay

Starting Salary: $25 / hour and up. The salary range for this position is $28.75 - $35.38 per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

Why work for us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.