Citizens Banker

About the role

Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

Responsibilities

• Provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.
• Get to know customers’ personal financial goals and recommend tailored solutions such as planning for the future, buying a home, or opening a new credit card.
• Introduce customers to digital and mobile‑first ways to handle banking transactions via the app or ATMs.
• Collaborate with partners in Wealth Management, Mortgage and Business Banking to address more complex financial needs.
• Make outbound calls to acquire new customers and schedule financial check‑up appointments.
• Follow all financial policies and procedures, including proper cash handling and compliance with state and local laws and regulations.

Required Qualifications

• High School diploma or GED.
• At least 2 years of sales and customer service experience with a track record of meeting or exceeding goals.
• Ability to ask effective questions, identify needs, and strengthen customer relationships.
• Proven success in recommending and referring products and services through in‑person and phone interactions.
• Demonstrated skill in using digital technology to support business goals.
• Aptitude for problem‑solving and providing solutions to customer issues.
• Recognized ability to collaborate with teammates, business partners, and specialists.
• Self‑motivated, confident, and able to multitask effectively.
• Willingness to work branch hours, which may include weekends and evenings.
• Meet and comply with all requirements of the SAFE Act, including pre‑employment screening and obtaining an NMLS identifier.

Preferred Skills/Experience

• 1 year of cash handling experience.

Pay

The salary range for this position is $25.48 – $31.25 per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on factors such as budget, work location, and relevant skills and experience.

Schedule

Full‑time, 40 hours per week. Work schedule varies with branch needs and may include weekends and evenings.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• 8 hours of paid time off annually for volunteering, separate from regular PTO, with donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
• Paid time off policy that exceeds mandatory sick or time‑away policies.
• Flexible work arrangements, maternity/paternity leave, education reimbursement, wellness programs, and more.

Why Work for Us

Citizens offers a customer‑centric culture focused on helping customers and giving back to local communities. Employees benefit from a supportive, collaborative workforce, training, tools to accelerate potential, and opportunities for career growth.