Citizens Banker

About the role

Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

Responsibilities

• Provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.
• Build lasting relationships with customers, understanding their personal financial goals and recommending tailored solutions.
• Introduce customers to digital and mobile-first ways to handle banking transactions.
• Collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs.
• Make outbound calls to acquire new customers and schedule financial checkup appointments.
• Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations.

Requirements

• A high school degree or GED.
• Two years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
• Effective questioning and identifying needs to improve the customer relationship.
• Proven success in building relationships and recommending and referring products and services through in-person and phone interactions.
• Demonstrated skills in using digital technology to support the delivery of business goals.
• Aptitude to problem solve and provide solutions to customer issues.
• Ability to strengthen relationships with teammates, business partners and specialists through collaboration.
• Self-motivated, confident, and able to multitask effectively.
• Ability to work branch hours, which can include weekends and evenings.

Qualifications

• High School degree or GED.
• Two years of sales and customer service experience.
• Proven success in building relationships and recommending products and services.
• Demonstrated skills in using digital technology.
• Aptitude to problem solve and provide solutions.
• Ability to work branch hours, including weekends and evenings.
• Completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.

Skills

Required skills include effective communication, problem-solving abilities, and the ability to build relationships with customers. Preferred skills include one year cash handling experience.

Benefits

• Comprehensive health care coverage, including medical, dental and vision plans.
• Retirement benefits, including a 401K with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Exceptional benefits package.

Pay and Schedule

The starting salary is $25 / hour and up. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. The salary range for this position is $25.48 - $31.25 per hour, plus an opportunity to earn additional incentive earnings.

Schedule

Varies with branch needs and may include weekends and evenings.

Pay Transparency

Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Why Work for Us

At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. We provide a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.