Cisco Licensing Support Engineer

Location: San Jose, CA (On site/hybrid 2-3 days per week)

About the role

Provide advanced technical support for Cisco licensing platforms, including Smart Licensing, Smart Accounts, and subscription systems. Troubleshoot complex licensing issues and ensure release readiness through comprehensive testing. Collaborate with network and infrastructure teams to align licensing with deployment strategies. Drive analytics, reporting, and continuous improvement initiatives across Licensing Infrastructure & Operations. Manage incident escalation, root cause analysis, and defect triage to maintain operational excellence.

Requirements

• Hands-on experience with Cisco Smart Licensing, Smart Accounts, and CSSM
• Proven support experience in licensing or network environments at L2 level
• Solid understanding of networking fundamentals such as TCP/IP, DNS, HTTP/HTTPS, firewalls, and proxies
• Experience troubleshooting license registration, synchronization, and compliance issues
• Familiarity with tools like JIRA, dashboards, and reporting platforms

Benefits

• Medical and prescription drug plans (upon completion of waiting period)
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

What’s in it for you

• Opportunity to work with cutting-edge Cisco licensing technologies
• Engage in a collaborative and innovative work environment
• Develop your skills in network support and licensing management
• Contribute to operational excellence and continuous improvement
• Be part of a dynamic team supporting enterprise-level infrastructure