Cineplex Cashier/Usher

About the role

Assist Cineplex guests with sales, directions, ticket collection, seating, and theater maintenance. Provide food and beverage service, including handling food products safely, processing payment, and maintaining cleanliness.

Responsibilities

• Promote customer satisfaction and return visits through prompt, friendly, and efficient service.
• Accept admission tickets from guests and provide directions to the proper theatre.
• Greet each guest with a smile and a quick offering of service; upsell specials.
• Enter food orders into POS, accept payment, and accurately issue change due.
• Handle all foodstuff in a healthful manner consistent with food handling practices.
• Ensure accuracy of cash, confirming pre/post shift cash balance with ticket or food sales.
• Assist with inventory needs as directed, including supply needs, order checklist, stocking, rotating products under FIFO.
• Provide deep cleaning of facility and equipment each shift or as directed.
• Perform other Cineplex duties as business dictates, including box office sales or ushering.
• Maintain overall cleanliness of the facility: replenish supplies, pick up and discard used products and garbage, wipe down public areas, carpet sweep floors.
• Assist guests as appropriate: open doors, provide direction, answer inquiries.
• Handle door closing/opening before and after each movie.
• Clean theatre between movies: quickly remove trash and carpet sweep.
• Maintain lobby area in a clean, organized manner: empty trash containers, wipe signage windows and displays, carpet sweep, dust.
• Assist with maintaining restrooms: replenish supplies, wipe counters, empty trash, sweep floors.
• Promote a safe, clean environment; prevent slip and fall hazards and promptly report hazards to supervisor.

Qualifications

• Six (6) months of customer service experience.
• Cash handling experience.
• Computer and POS experience helpful.
• Good interpersonal skills to interact with people.
• Must present a friendly demeanor and a neat and clean appearance.
• High school diploma/GED or ten years’ experience OR current student 16–18 years of age.
• Must obtain a Food Handler's Card within 30 days of hire.
• Bend, reach overhead, maneuver, and lift items to 40 lbs.; stand for long periods; operate cleaning equipment; perform repetitive motions using arms, wrists, hands, and fingers.
• Flexible schedule and able to work various days and shifts, including weekends and holidays.
• Must be at least 16 years of age.