CIB Operations - Internal and Executive Communications - Senior Associate

Key Responsibilities

• Executive messaging, including talking points, briefs, org announcements, change management updates, business strategy & performance updates, etc.
• Editorials development, source, write and publish stories highlighting business achievements and recognizing the people behind them
• Planning and execution of executive employee engagement events including site visits, offsites, all hands calls, town halls, roundtables and fireside chats
• Telling and amplifying Operations stories via diverse channels including Microsoft Teams, Outlook, corporate intranet, video and live events as well as in coordination with Press and Marketing for external stakeholders
• Lead on logistics support and assist with decks / talking points / briefings and other materials for internal events, such as town halls, All-Hands, site visits, panels/discussions, etc.
• Support intranet management; oversee look, feel and navigation, and advise on content strategy
• Performance measurement of all internal tactics, such as open-rates, event survey results and article clicks, to help guide strategy and approach

Qualifications And Skills

• Minimum of 5 years of experience in corporate or internal communications, with a bachelor's degree in business, finance, economics, communications, journalism, or related fields.
• Strategic communications: Ability to develop and implement cohesive and effective communication strategies that resonate with key audiences.
• Excellent writing and editing abilities and verbal communications skills.
• Storytelling expertise: Passion for storytelling, simplifying complex topics, and driving narratives that support business goals.
• Creativity: Desire to bring creativity and new ideas to communications projects and tactics.
• Project management: Excellent organizational skills, adept at managing multiple high-priority initiatives in a fast-paced environment.
• Attention to detail: Meticulous approach to ensuring accuracy and quality in all communications.
• Problem solving: Analytical and strategic mindset for addressing challenges and finding solutions.
• Adaptability: Internally motivated, empathetic and ready to embrace new opportunities and challenges with flexibility.
• Relationship building: Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company.
• Understanding of the financial services industry is a bonus.
• Risk management: Unwavering commitment and diligence in managing risk and protecting and enhancing the reputation of our firm.
• Character & style: High level of independence, energy and integrity, demonstrating respect for a diversity of opinions and styles, and taking accountability / accepting responsibility.