CIAM Engineering Manager

About the role

We are seeking a highly skilled and motivated IAM Engineering Manager to join the Customer Identity and Access Management (CIAM) team. This is a hands-on technical leadership role, ideal for someone who thrives in dynamic environments and is passionate about Security, IAM, Automation, and Identity Governance. GCS CIAM Engineering Manager – Vice President Customer Identity and Access Management (CIAM) Role is to drive the life cycle of CIAM strategic components across State Street Primary Location: New Jersey. You'll be working in the Customer Identity & Access Management Team which is part of Global Cybersecurity (GCS). This role specifically aligns with our External Authentication products, which provide solutions for clients globally. Our team consists of highly skilled technical experts across the globe. Your team has an amazing opportunity to make significant positive impact. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.

Responsibilities

• Manage lifecycle management integrations for Identity Governance and Administration (IGA), specifically leveraging ForgeRock.
• Drive the planning, design, and execution of engineering projects to achieve IAM program objectives including access provisioning, deprovisioning, role-based access control, access reviews, and service account management.
• Design and implement IAM solutions aligned with organizational goals and security standards, and architect, develop, and implement accelerators and enablers for automating IAM processes, driving efficiency and accuracy.
• Identify opportunities for process optimization and execute strategies to improve service delivery and scalability.
• Analyze and troubleshoot IAM system issues, providing robust engineering solutions to enhance performance, security, and reliability.
• Conduct detailed root cause analyses of technical problems and implement solutions to prevent recurrences.
• Collaborate with key stakeholders, including IT, security teams, and business unit contacts to extend IAM control solutions across enterprise technology assets.
• Work closely with application development teams to understand current initiatives and strategies, ensuring alignment and integration with IAM solutions.
• Monitor IAM operations to ensure optimal performance and compliance with Standard Operating Procedures (SOPs).
• Provide technical guidance and mentorship to junior engineers, fostering a collaborative and innovative engineering culture.
• Conduct research to address complex technical challenges and stay informed of emerging trends and technologies in IAM.
• Drive continuous engineering improvement opportunities and focus on innovation and efficiencies to minimize known issues.
• Create and maintain comprehensive knowledge articles, architecture diagrams, and SOPs to address operational needs.
• Develop procedures and documentation for continuous improvement and maintenance activities related to IAM infrastructure.

Requirements

• Strong understanding of IAM principles, including provisioning, de-provisioning, access reviews, RBAC, and least privilege.
• Excellent leadership and people management skills, with the ability to build and motivate high-performing