Chrysler Certified Auto Technician (Level 2 &3 / Master) | AutoNation CDJR Arapahoe
About the role
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering customers to make the best decisions for their needs. With a nationwide network of dealerships strengthened by a recognized brand, AutoNation provides a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services. Through DRV PNK, the company has raised over $40 million for cancer‑related causes, demonstrating a commitment to making a positive difference in the lives of Associates, Customers, and the communities served. The Skilled Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds customer loyalty by developing trust and ensuring confidence in AutoNation as a caregiver for vehicle safety and reliability. AutoNation supports the people who keep vehicles running, offering factory training, cutting‑edge tools, and a clear path to advancement.
Responsibilities
- Performing vehicle repair and/or maintenance work as outlined on the repair order with efficiency and accuracy, in accordance with dealership and factory standards, to drive customer loyalty.
- Communicating with the Parts Department and Service Advisors regularly to effectively manage production and customer communication.
- Diagnosing the cause of any malfunction and performing repair, if authorized by the customer.
- Conducting multi‑point inspections to make appropriate recommendations to ensure the safety and reliability of customer vehicles.
- Documenting work performed on each vehicle on the repair order.
- Maintaining an inventory of normal technician’s tools not normally inventoried by the Service department as “special tools.”
- Keeping abreast of factory technical bulletins and participating in factory‑sponsored training classes as appropriate.
- Providing an exceptional customer experience to drive loyalty.
- Achieving targeted production and targeted Customer Satisfaction Index (performance metrics).
Requirements
- Valid driver’s license
- Passion for cars and customer service
- High school diploma or equivalent
- 2+ years of experience as an automotive technician
- Automotive technical training (varies based on store needs)
- Attention to detail
- Organization and follow‑up skills
- Valid in‑state driver’s license and maintain an acceptable, safe driving record