Chronic Practice Liaison - Florida

Job Description

The Practice Liaison, Chronic Therapies is responsible for improving referral-to-start conversion, and managing relationships with healthcare providers across chronic therapy programs, with a focus on specialty and infusion therapies. This role serves as a key connection point between providers, patients, and internal teams.

Key Responsibilities

• Build and maintain strong relationships with physicians, clinics, and referral sources
• Act as a trusted advisor on services, referral processes, and therapy options
• Referral Optimization & Execution
• Assess referral workflows and identify barriers to timely patient starts
• Partner with Sales, Intake, Pharmacy, and Operations to resolve issues
• Improve referral-to-start timelines, conversion rates, and provider satisfaction
• Serve as a primary point of contact for key accounts
• Provider Engagement
• In partnership with Chronic Account Executive:
• Execute outreach through calls, virtual meetings, and targeted campaigns
• Identify and convert new referral opportunities
• Partner with field sales to expand reach and coverage
• Data, Reporting & Continuous Improvement
• Track account performance, referral trends, and growth opportunities
• Use CRM and internal systems to manage activity and results
• Participate in provider business reviews and performance discussions
• Recommend process improvements based on data and feedback
• Patient & Provider Experience
• Support providers with education on referral requirements and processes when requested by the Chronic Account Executive
• Guide patients and providers through onboarding and access questions when needed
• Represent the organization at community and professional events
• Cross-Functional Collaboration
• Work closely with Sales, Operations, Pharmacy, and Intake teams
• Support referral flow management when needed
• Contribute to solving operational challenges that impact growth

Education & Experience

• Required:
• A high school diploma or equivalent is required
• Bachelor’s degree in Business, Healthcare, Life Sciences, or related field is preferred
• 3+ years of experience in one or more of the following: Pharmacy operations, Nursing Operations, Patient Onboarding, or Revenue Cycle Management
• Demonstrated ability to build relationships and drive measurable outcomes
• Strong communication, problem-solving, and organizational skills
• Preferred:
• Experience in specialty pharmacy, infusion therapy, or chronic disease management
• Knowledge of referral workflows, intake/admissions, or reimbursement processes
• Background working with physician offices, hospitals, or care coordination teams
• Clinical experience or exposure (RN, LPN, Pharmacy Technician, etc.)
• Experience managing complex or multi-stakeholder accounts

Key Skills

• Relationship building and influencing
• Consultative selling
• Problem-solving and process improvement
• Data analysis and reporting
• Cross-functional collaboration
• Customer-focused mindset

Travel Requirement

Minimal travel (up to ~20%)

Primarily remote with virtual engagement

Pay Range

$48,500.29 - $80,818.80

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

EEO Statement

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

Equal Opportunity Employer

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.