Chronic Care Manager (Remote - Compact States)

What Your Impact Will Be

• Abide by the plan of care and orders of the practice.
• Provide prevention and intervention for multiple disease conditions through motivational coaching.
• Develop positive interactions with patients on behalf of our practices.
• Improve revenue by creating billable Care Management episodes, increasing visits for management of chronic conditions.
• Develop detailed care plans for both the doctors and patients for prevention and intervention purposes.
• Understand health care goals associated with chronic disease management provided by the practice.
• Attend regularly scheduled meetings (i.e., Monthly Clinical Update Meeting, monthly 1:1 with supervisor, etc.) to define the current scope of work.

Compensation Structure

Esrun Health utilizes a productivity-based pay structure:

• $10.00 per completed patient encounter up to 99 encounters/month.
• $10.25 for 100-149 encounters/month.
• $12.00 for 150-199 encounters/month.
• $14.00 for 200-249 encounters/month.
• $16.00 for >250 encounters/month.
• Payment tier increases require 2 months consistency to achieve and are awarded in the third month.
• $1/encounter incentive compensation for bilingual contractors (equal to $3/hr) but is only applied if hired into a bilingual position.
• Monthly outreach consists of cumulative time including chart review, contact attempts (calls/texts/emails), actual call time, care coordination, and documentation/billing. This time is billed out in 20-minute units of service referred to as "encounters" and each patient can be billed for up to three units of service or "encounters" each month (20-39m = 1 encounter, 40-59m = 2 encounters, >60m = 3 encounters).
• As a productivity-based position, there is no compensation outside of the billable encounters described other than goal bonuses, referral bonuses, and employee engagement activities resulting in monetary prizes.
• There is no pay for onboarding until the care manager completes billable encounters. Onboarding is self-led and can be completed in as little as 3 days (2-3hrs total time for initial orientation and 1-2 days for workflow training once assigned) but can, depending on individual schedule, take up to 14 days.

Patient Panel Expectations

• Assigned a patient panel based on skill and efficiency level.
• Expected to carry a patient panel of a minimum of 30-50 patients per calendar month within the first three months of assignment (depending on patient availability at the assigned practice location).
• Expected to complete due diligence on 100% of assigned patients and complete billable encounters on 90% of assigned patients each month unless patients are unable to participate due to current health conditions.

What We Are Looking For

• Graduates from accredited Schools of Nursing (LPN, LVN, RN, BSN, etc.).
• Current COMPACT license to practice as an RN/LVN/LPN held in current state of residence with no disciplinary actions noted or licensed in the non-compact state where the applicable practice is located.
• A minimum of two (2) years of clinical experience in a clinic setting, Med/Surg, Case Management, and/or home health care.
• Hands-on experience with Electronic Medical Records as well as an understanding of Windows desktop and applications (Microsoft Office 365, Teams, Excel, etc.), and being in a HIPAA compliant area in home to conduct Care Management duties.
• Ability to exercise initiative, judgment, organization, time-management, problem-solving, and decision-making skills.
• Ability to quickly learn new technology through video tutorials and resources in a self-led environment.
• High Speed Internet (Minimum Download – 18mbps/Upload 6mbps) and either a Desktop or Laptop computer in good working order (operating system of Windows or Mac). NO Chromebooks, iPads, or tablets.
• Excellent verbal, written and listening skills are a must.

What Will Make You Stand Out

• Quickly recognize condition-related warning signs.
• Organized, thorough documentation skills.
• Self-directed.
• Ability to prioritize responsibilities.
• Demonstrated time management skills.
• Clear diction. Exemplary phone etiquette applies to every call.
• Committed to excellence in patient care and customer service.
• Ability to troubleshoot minor technological issues related to remote working environment.

What We Offer

• Streamline designed technology for your Chronic Care operations.
• Established and secure company since 1976, providing critical software solutions for many verticals in countries ranging from North America, Europe, Asia, and Australia.
• Core Values that unite and guide us.
• Autonomous and Flexible Work Environments.
• Opportunities to learn and grow.
• Community Involvement and Social Responsibility.