CHRO Clinical Practices of the University of Pennsylvania

Responsibilities

• Positively represents Human Resources and UPHS management, and provides collaborative professional counsel to the HR team, health system leaders and staff at all levels within the organization in partnership with the CHRO PMMG.
• Builds relationships with UPHS Shared Services Leaders, UPHS CHRO and CHRO network, CPUP Executive Team, CPUP Department Leaders, Managers, Physicians and Staff, to identify HR needs and create HR plans to improve performance.
• Develops and implements workforce management strategies to ensure that CPUP and Penn Medicine can achieve short- and long-term goals.
• PARTNERS WITH PUMC SHARED SERVICES IN PROCESS DESIGN, IMPLEMENTATION AND ONGOING PROCESS MANAGEMENT TO ENSURE CLIENT SATISFACTION.
• WORKS WITH CLINICAL LEADERSHIP, ENTITY LEADERSHIP, AFFILIATES AND SUPPLIERS IN DEVELOPING PROGRAMS, SERVICES AND INITIATIVES TO ANTICIPATE FUTURE EMPLOYEE NEEDS, BUILD EMPLOYEE LOYALTY AND GENERATE PROFITABLE GROWTH.
• LEADS HR INTEGRATION, ALIGNMENT AND CHANGE MANAGEMENT ACTIVITIES WITHIN AND ACROSS PMMG.
• ENSURES ESTABLISHED PROTOCOLS, STRATEGIES AND TOOLS ARE UTILIZED TO REINFORCE CONSISTENCY IN PROCESS AND EXPERIENCE FOR PROVIDERS AND STAFF.
• PROVIDES ADVICE, COUNSEL AND GUIDANCE TO LEADERSHIP ON MATTERS RELATED TO EMPLOYEE RELATIONS (INCLUSIVE OF APPLICABLE FACULTY EMPLOYEE RELATIONS AND PROFESSIONALISM), EQUAL OPPORTUNITY AND EMPLOYMENT LAW.
• ENSURES THOROUGHNESS AND CONSISTENCY IN INVESTIGATIONS, RECOMMENDATION AND COMPLAINT RESOLUTION.
• COMMUNICATES TO HR STAFF THE IMPORTANCE OF PATIENT SATISFACTION, QUALITY OF CARE AND SOUND FINANCIAL PERFORMANCE; CHAMPIONS OUR SUCCESSES AND PRIORITIES FOR IMPROVING PERFORMANCE IN MEETING AND EXCEEDING PATIENT AND CUSTOMER EXPECTATIONS.
• ENSURES EMPLOYEE SATISFACTION BY PROVIDING LEADERSHIP FOR THE COMPREHENSIVE AND CONTINUOUS MEASUREMENT OF ORGANIZATIONAL HEALTH AND DEVELOPMENT OF ACTIONS PLANS FOR THEIR RESPECTIVE DEPARTMENT AND DIVISION.
• PARTNERS WITH TALENT ACQUISITION ON THE STRATEGIC DEVELOPMENT OF RECRUITMENT ACTIVITIES FOR CPUP, INCLUDING SOURCING, ADVERTISING, INTERVIEWING, REFERENCE CHECKING AND COMPLIANCE WITH LICENSE REQUIREMENTS.
• IN PARTNERSHIP WITH UPHS COMPENSATION, ADMINISTERS COMPENSATION PLANS INCLUDING JOB EVALUATION, MARKET PRICING AND INCENTIVE PLANNING, PERFORMANCE MANAGEMENT AND REWARD PROCESSES.
• IMPROVES HR PROCESSES THROUGH DESIGN AND IMPLEMENTATION OF AUTOMATED SYSTEMS.
• ENSURES THAT DIRECT REPORTS AND FUNCTIONS UNDER THEIR RESPONSIBILITY ARE IN COMPLIANCE WITH ALL FEDERAL, STATE AND LOCAL REGULATORY STANDARDS AND REQUIREMENTS, INCLUDING THE JOINT COMMISSION, DEPARTMENT OF HEALTH, FUNDING AGENCIES, FDA AND OTHERS.
• MANAGES, MOTIVATES, EVALUATES AND REWARDS CPUP HR TEAM TO PROVIDE EXCELLENT SERVICE TO THEIR CLIENTS AND CREATES A SUPPORTIVE WORK ENVIRONMENT ALIGNED WITH CORE VALUES.

Qualifications

• Professional in Human Resources/SHRM Certified Professional (PHR/SHRM-CP) or Senior Professional in Human Resources/SHRM Senior Certified Professional (SPHR/SHRM-SCP) certification is preferred.
• Bachelor's Degree required. Master's Degree in Human Resources, Business or related field is preferred.
• 7+ years progressively responsible HR managerial and supervisory experience and/or a combination of education and experience is required.
• Experience in healthcare, a hospital or health system, or other highly regulated service organization is strongly preferred.