Chore-Time Customer Fulfillment Rep

Essential Job Functions & Expected Outcomes

• Receive phone calls from customers discussing their needs for repair and replacement parts.
• Search manuals and the computer system to determine answers to their questions and to define the proper parts.
• Enter into the Oracle Cloud ERP system all orders received by phone and e-mail from Chore-Time Group Area Sales Managers and engineering staff, distributors, Poultry producer customers, and other CTB business units.
• Manage active orders, monitoring lead time and availability.
• Confer with the pertinent company personnel and the customer regarding any necessary changes to the order or its fulfillment including freight needs.
• Keep factory advised of shipping schedule and all changes.
• Work with shipping department on issues surrounding containers, ship confirmations, and customer preferences on loading equipment.
• Invoice daily (in Oracle Cloud ERP) for the prior day’s shipments.
• Invoice to customers for parts and internal invoicing of contract orders.
• Keep Management team abreast of issues involving delinquent Accounts Receivables and Customer disputes on a timely basis.
• On the last business day of each month, manage all month-end invoicing and contract management processes.
• Calculate and maintain information surrounding On-Time, Complete, and Error Free metrics as well as track information related to Back-Orders and customer complaints.
• Communicate with freight forwarders to arrange bookings for containers, LTL, and air shipments.
• Create customs documentation using the GTM system, ensuring compliance with country-specific requirements.
• Provide customs documentation to freight forwarders and distributors in a timely manner to prevent transit delays.
• Ensure all documentation is accurate and properly maintained for auditing purposes.
• Plan orders using the OTM system.

Physical Requirements to Perform Essential Functions

• Ability to sit at desk for 5+ hours per day.
• Ability to operate keyboard and view computer screen for majority of day.
• Ability to write ideas/information in a logical flow for 5+ hours per day.
• Ability to read and respond on an on-going basis daily due to nature of the work, throughout the day.
• Ability to communicate with others via phone, in-person, and computer on-going.
• Ability to listen to customers, problem-solve, and respond accordingly.
• Ability to stand, sit, walk, bend, reach, stoop, squat, kneel, and carry items frequently.
• Lifting to 15 lbs. sporadically.

Environmental Conditions & Travel

• The employee is primarily exposed to a normal office environment with moderate noise.
• The employee is occasionally required to wear suitable Personal Protective Equipment while visiting client locations.
• Travel: Limited travel to attend/visit trade shows as needed.