Chocolatier Supervisor

Scope of Responsibilities

• Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response
• Effectively and timely communicates with all levels of the organization by following company standards of team building, recognition, and professionalism
• Works closely with store personnel, general manager, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, IT, finance, and payroll
• Effectively prioritizes daily store activities under the direction of the general manager
• Manages operations of total sales floor or sales units (e.g., cash/wrap, retail, or fountain areas) and ensures Chocolateers and optimizing resources and strategically placed
• Serves a principal point of contact with corporate employees and outside vendors if no management members are present at the store, especially while covering absences, vacations, and leaves
• Upholds the values of exemplary customer service by modeling behavior and leadership
• Maintains high standards of cleanliness, food/product safety, and branding requirements, including monitoring of communications with guests regarding allergens ensuring company policy is strictly followed
• Properly uses MICROS system and its functionality
• Handles basic Chocolateer employee relations functions, including discipline or suspensions as needed under the direction of the general manager

Specific Knowledge and Skills

• Clear, professional, and effective oral and written communication
• Team-building skills of empathy, rapport-building, delegation, and empowerment
• Ability to manage time effectively and be self-directed under minimal supervision
• Ability to conduct evidence-based business forecasting for sales and resource needs
• Familiarity with point-of-sale systems, such as MICROS
• Knowledge of restaurant or retail management techniques

Education and Work Experience

• A high school diploma or GED is preferred
• One or more years of related experience in a fast-paced restaurant or retail environment with six or more months as a supervisor preferred

Working Conditions

• Rare to Occasional ability to lift and carry up to 50 pounds
• Ability to travel to various locations across the country