Chiropractic Assistant

JOB SUMMARY

The Chiropractic Assistant (CA) is responsible for creating a welcoming environment for patients by facilitating their flow through the EDCHC Chiropractic services. This position serves as a hybrid function of Front Office receptionist tasks and the Chiropractic equivalent of a Medical Assistant. The CA supports communication between the Chiropractor and other Care Team staff in the clinic that directly affects patient satisfaction and long-term clinical outcomes.

Job Duties And Responsibilities

• Supports Front Office in scheduling appointments and conducting reminder calls; directs walk-in patients and emergencies as per established policies and procedures.
• Registers patients per registration protocols and collection of necessary documentation, signatures, and billing information per billing protocol.
• Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
• Responsible for rooming patients in accordance with EDCHC clinical workflows and ensuring proper documentation and data collection/documentation in EHR, including vitals for new patient visits.
• Maintains appropriate levels of Chiropractic supplies by communicating to Medical Assistant Supervisor when orders are needed.
• Ensures that all services provided have been checked out properly for each patient and reconciles the day’s activities for appropriate billing, including ensuring all orders and imaging have been scheduled.
• Works closely with Primary Care Teams to assure smooth patient flow and cut down on patient waiting time, including updating patients of extended wait times.
• Follows up on “no show” patients on daily basis for rescheduling.
• Affords assistance to Chiropractor with patient education and posture screening activities as needed.
• Answers patient inquiries about chiropractic and encourages referrals for spinal evaluations as appropriate.
• Tracks referrals per insurance guidelines; submits Prior Authorizations for visits beyond payor approved allotment.
• Other related duties as the job requires.

Job Requirements

• Ability to establish and maintain effective working relationships with people of all ages and social and ethnic backgrounds, including patients, medical staff, co-workers and the public.
• Ability to work independently and as part of a team.
• Effective verbal and written communication, interpersonal, organizational, problem-solving, time management, and multi-tasking skills.
• Ability to work under pressure.
• Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
• Willingness to develop a better understanding of the chiropractic profession.
• Ability to handle multi-functions.
• Possesses knowledge of front office functions.
• Promotes and believes in clinic mission statement “Improving the health of our community through quality healing and preventive services.”
• Must be willing to work at any El Dorado Community Health Center location, other than the assigned site, if needed.

Additional Duties

• HIPAA compliance – responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements.
• Treats all member information confidential.
• Compliance – Ensure compliance with all local, state and federal regulations.
• QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
• IT – Required to learn and use the EHR and its components. As required by the job functions and highlighted in the policies and procedures.

KNOWLEDGE, SKILLS AND ABILITIES

• Community clinic or medical office operations.
• Pertinent federal, state and local laws and regulations regarding issues affecting licensed community clinics, e.g., OSHA requirements.

Education and Certification

• High school graduate/GED required with one year of medical/dental or chiropractic assistant experience in similar setting preferred.
• Formal training from a vocational school in lieu of the above.
• Ability to relate to the patients, through familiarity with medical terminology and triage procedure.
• Must believe in health care dignity for all.
• Ability to speak, read and write in English; bilingual in Spanish, preferred.

Physical Requirements

• Normal health center/interior office environment.
• See, hear, talk, walk, sit and/or stand for long periods of time, reach, stoop, bend, lift and/or carry up to 50 lb., transfer clients of any weight and may be required to assist patients on to and off of examination table; may be required to assist patients who have a mobility impairment including but not limited to: pushing a wheelchair and assisting patients with crutches or braces, etc.
• Repetitive hand movement; use and view a computer, operate copier, telephone; read and write English.
• Significant portions of daily assignment may also involve application of manual skills requiring eye-and-hand coordination in combination of finger dexterity.