Children's Village Chief of Operations

About the Role

Join Oakland County Children’s Village in a leadership role where you’ll guide daily operations, develop staff, strengthen program quality, and ensure services are delivered safely and in compliance with regulatory standards. This position is on-site with a salary range of $94,615 - $126,766.

Responsibilities

• Provide leadership and oversight for daily program operations, focusing on safety, regulatory compliance, staff development, and quality improvement.
• Plan, direct, and supervise subordinate supervisors and staff, offering coaching, guidance, and performance support.
• Promote consistent use of behavior management and crisis intervention practices to maintain a safe environment for youth and staff.
• Monitor program and staff performance, identify improvement opportunities, and implement solutions to enhance operational effectiveness.
• Collaborate with leadership and multidisciplinary teams to ensure effective and consistent program operations.
• Ensure staff adherence to organizational policies, procedures, regulatory requirements, and established standards.
• Utilize Countywide and department-specific technology for daily operations, documentation, and reporting.
• Provide leadership coverage, including evenings and weekends, based on operational needs.
• Conduct daily reviews of restraint, seclusion, and Crisis Prevention Institute (CPI) interventions to ensure compliance with licensing standards.
• Observe staff performance through video review and direct observation, providing coaching and feedback.
• Assist in internal and external investigations by reviewing documentation, video footage, and other materials.
• Develop, coordinate, and facilitate campus-wide CPI and behavioral intervention training sessions.
• Support restraint reduction initiatives and ensure compliance with PREA standards.
• Participate in Quality Assurance initiatives and maintain confidentiality regarding sensitive information.
• Supervise Program Supervisors and the Operations Coordinator, collaborate with administrators, and manage staffing schedules.
• Monitor Key Performance Indicators (KPIs) and support strategic planning and policy development.
• Participate in disciplinary processes and serve on the Children's Village Leadership Team (CVLT).
• Maintain knowledge of regulatory funding policies and advise on implementation changes.
• Conduct regular meetings with staff to monitor performance and address programming issues.

Qualifications

• Education: Master's degree (preferred) or Bachelor’s degree in Business Administration, Public Administration, Project Management, or related field.
• Experience:
  • Master's degree: 3+ years of experience planning, directing, and controlling special projects, grants, and training initiatives, including 2 years in a supervisory role.
  • Bachelor’s degree: 5+ years of experience planning, directing, and controlling special projects, grants, and training initiatives, including 2 years in a supervisory role.
• Knowledge/Skills:
  • Considerable knowledge of MDHHS licensing rules, statutes, and case law pertaining to juveniles.
  • Ability to compile statistics, evaluate information, and present reports.
  • Strong organizational and problem-solving skills.
  • Effective supervisory and interpersonal skills.
  • Proficiency in budgetary analysis and software applications (word processing, spreadsheets, databases, email, internet).
  • Understanding of shelter care, residential treatment, community-based programming, and detention programming.

Special Requirements

• Submit to immunizations and periodic tuberculin skin tests or chest X-rays as required.
• Provide documentation from MDHHS confirming no history of child abuse or neglect.
• Undergo a criminal history check.
• No convictions for child abuse, neglect, or felonies involving harm or threatened harm within the last 10 years.

Working Conditions

• Typical office environment with potential for confrontational situations.