Childcare Center Director - Bilingual English/Spanish

Key Responsibilities

• Lead the overall performance of the center, including center growth and expense management
• Track and respond to key metrics including enrollment, labor and withdrawals
• Achieve center FTE targets and improve tour-to-enrollment conversion performance
• Execute local marketing, community partnership, referral, and reputation-building opportunities to support enrollment growth, including community outreach and Google review engagement
• Build, develop, and retain a high-performing, fully staffed team aligned with Tierra Encantada's values
• Maintain staffing levels that support ratio requirements and labor targets at all times
• Drive strong retention outcomes for both new hires and tenured team members
• Ensure all team members complete onboarding and required training within expected timelines, including licensing-related annual requirements
• Conduct regular coaching conversations, onboarding check-ins, and annual performance evaluations
• Address performance concerns consistently, including drafting and maintaining corrective action documentation when needed
• Manage staffing roles, schedules, time-off requests, workforce planning, and accurate timekeeping
• Maintain full compliance with all licensing, health, safety, food program, and company policies
• Achieve strong results on inspections, audits, and accreditation reviews
• Oversee completion of required safety drills, reporting, and documentation
• Maintain complete, accurate, and current child and staff records
• Ensure incident reports are completed accurately, resolved promptly, and communicated professionally
• Ensure curriculum is implemented with fidelity across all classrooms
• Conduct regular classroom observations and provide timely, actionable coaching to improve teaching quality
• Ensure lesson plans, classroom environments, and instructional practices meet company standards
• Partner with staff and families to support behavior plans and child development needs
• Deliver a responsive, relationship-driven family experience that builds trust, satisfaction, and long-term retention
• Create a welcoming, inclusive, and high-quality center experience for all families
• Ensure each child and family experiences a strong onboarding and transitions experiences
• Maintain a clean, safe, and organized center environment at all times
• Ensure classrooms and common areas are fully prepared and operational each day
• Oversee maintenance needs and ensure timely resolution of facility issues

Position Requirements

• Minimum of 2 years of leadership experience, ideally in an educational setting, demonstrating the ability to develop, engage, and inspire teams
• Bachelor's degree in Management, Business, Marketing, Early Childhood Education, Child Development, Education, or a related field, or equivalent combination of relevant experience and education
• The Center Director must have ONE of the following as defined by Colorado's Rules Regulating Child Care Centers (Rule Section 2.214): Large Center Director certificate issued by the PDIS; OR An active Early Childhood Professional Credential (ECPC) Level 3 or higher
• Fluent in both English and Spanish, proficient in oral and written communication
• Familiarity with business functions such as human resources, marketing, and budget management; experience in revenue generation preferred
• Excellent written and verbal communication skills
• Professional maturity, strong work ethic, attention to detail, and proactive attitude
• Proven track record of building a supportive team culture focused on professional development and continuous improvement
• Organized, adept at multitasking, and skilled in strategic problem-solving
• Strong customer service orientation, capable of collaborating effectively across diverse cultures and backgrounds
• CPR, First Aid, and Food Protection Manager certification required (or willingness to complete within 90 days of hire)
• Proficient in Microsoft Office Suite (Excel, Word) and G-Suite (Gmail, Google Docs, Sheets, Drive, Calendar); ability to learn new technologies as needed