Child Support Specialist

About the Role

The Child Support Specialist provides full services to customers in all stages of the child support process. The Specialist interviews customers to determine service needs and identify the next step in case management. The role ensures compliance with all State, Federal, and contractual time frames for establishing and enforcing child support orders.

Responsibilities

• Initiates locate procedures, including identifying customer addresses, employment, and assets.
• Obtains and processes information necessary for establishing child support orders.
• Conducts interviews with customers receiving and paying support.
• Accesses system data, including state-specific systems and internet resources, to gather relevant case information.
• Prepares cases and necessary legal/administrative documents for review and approval by staff attorneys or supervisors.
• Identifies administrative and legal remedies for enforcing support orders.
• Maintains confidentiality and security of case information.
• Ensures regular and timely attendance.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED.
• Minimum of 1 year of related work experience preferred (e.g., human services, case management, or child support).
• Familiarity with an office environment and automated systems is desired.