Chief Technology Officer

About the role

The Chief Technology Officer (CTO) at True Classic is responsible for leading the company's enterprise technology strategy, systems, integrations, data infrastructure, security, business intelligence, and artificial intelligence capabilities. Reporting directly to the CEO, the CTO will define the future of True Classic's technology stack while ensuring current systems remain reliable, accurate, and effective.

Responsibilities

• Lead True Classic’s technical teams, including NetSuite developers, Shopify developers, AI developers, data engineers, data transformation specialists, and business intelligence professionals.
• Define and own the long-term vision, architecture, and roadmap for the entire True Classic technology stack.
• Evaluate and implement leading external platforms versus developing proprietary solutions.
• Select, negotiate, and manage technology vendors to deliver measurable business value.
• Own enterprise systems, including NetSuite and platforms supporting finance, operations, inventory, fulfillment, commerce, and reporting.
• Oversee integrations, middleware, APIs, and data flows between systems, ensuring information moves accurately and reliably.
• Manage corporate IT operations, including employee provisioning, identity and access management, devices, technical support, and onboarding/offboarding processes.
• Maintain a clean, documented, governed, and scalable technology environment that supports rapid innovation without compromising reliability or control.
• Establish enterprise-wide standards for data ownership, definitions, quality, access, protection, documentation, and governance.
• Own True Classic’s security posture, including access controls, vendor risk, compliance, data protection, and the security of customer, employee, and company information.
• Create a trusted, accessible source of truth that enables teams across the company to make timely decisions based on accurate data.
• Develop context layers, intelligent agents, automations, and custom applications that simplify workflows and perform meaningful business work.
• Partner with every function to identify opportunities where AI can improve speed, quality, efficiency, decision-making, or cost.
• Work with Finance and Operations to ensure NetSuite and related enterprise systems support accurate financial reporting, inventory management, operational planning, and scalable business processes.
• Collaborate with DTC, retail, wholesale, marketplace, supply chain, and international teams to ensure systems and integrations support upstream and downstream operational requirements.
• Partner with executive leadership and functional leaders to prioritize technology investments based on business impact, organizational needs, and long-term strategy.
• Work with People, Legal, and Finance to maintain effective access controls, security practices, vendor governance, employee technology processes, and compliance standards.

Requirements

• 10+ years of progressive experience in technology leadership, enterprise systems, software engineering, data, business intelligence, or a related field.
• Experience leading multidisciplinary technical teams across software development, enterprise systems, data engineering, analytics, artificial intelligence, and corporate IT.
• Proficiency with enterprise and commerce platforms such as NetSuite, Shopify, data warehouses, business intelligence tools, integration platforms, APIs, cloud environments, and SaaS applications.
• Strong technical, analytical, operational, strategic planning, and commercial negotiation skills.
• Demonstrated ability to translate business problems into scalable technology solutions and measurable business outcomes.
• Proven ability to evaluate architecture, lead platform implementations, manage integrations, and make sound build-versus-buy decisions.
• Track record of success working cross-functionally, managing complex technology environments, and scaling systems within a rapidly growing organization.
• Demonstrated understanding of cybersecurity, access management, data governance, vendor risk, compliance, and enterprise technology controls.
• Experience developing or implementing AI-powered applications, workflow automations, intelligent agents, or context-aware systems.

Qualifications

• Experience supporting a global, omni-channel consumer, apparel, retail, or e-commerce business.
• Hands-on experience with NetSuite development, administration, architecture, or major ERP implementations.
• Experience with Shopify and the broader technology ecosystem supporting digital commerce and customer experiences.
• Strong understanding of modern data architecture, data transformation, warehousing, semantic models, and self-service business intelligence.
• Ability to evaluate emerging technologies without chasing unnecessary tools or introducing avoidable complexity.
• Experience negotiating major technology contracts, managing vendor relationships, and implementing zero-based reviews of software spending.
• Ability to move quickly while maintaining strong standards for data accuracy, documentation, system reliability, and security.