Chief Strategy Officer - Abrazo West

Job Summary

MARKET SUMMARY: Phoenix Group Abrazo West Campus Abrazo West Campus, part of the “Abrazo Community Health Network chain of hospitals," is a 216-bed acute care community hospital offering state-of-the-art spine, orthopedics, cardiovascular services, obstetrics, advanced robotic surgical procedures, and full-service emergency services. The hospital sees over 85,000 emergency patients annually. A Level 1 Trauma Center, Abrazo West Campus is recognized for providing exceptional comprehensive care to patients in one of the fastest growing metro areas in the country. The facility is also Joint Commission-designated primary stroke plus center and is certified as a cardiac arrest center. Learn more about Abrazo West Campus.

Position Summary

The Chief Strategy Officer will be responsible for overseeing the business and strategic planning and marketing integrity of Abrazo West. He/she will have responsibility for advancing the Hospital's short- and long-term business growth plans and the development and implementation of hospital business strategy and market position. Serving as chief strategy spokesperson for Abrazo West, the Chief Strategy officer oversees the strategic and business planning functions for the facility.

Key Responsibilities

• Leads in development and implementation of facility business strategy

• Develops and implements strategy which leads to improvement in market share consistent with Tenet Healthcare’s mission and core values.

• Uses data to analyze market dynamics, trends and competition and implements strategies to meet market demand.

• Affirms market development strategy and industry trends as appropriate, leading to the generation of innovative ideas to improve current business plan and achieve desired results.

• Demonstrates exceptional financial management and analytical skills while leading the annual business planning process and preparing forecasts.

• Effectively advises CEO in the development and execution of short- and long-term strategies.

• Establishes and influences others to achieve goals, targets, and metrics consistent with strategic and operational objectives.

• Demonstrates excellent formal presentation and interpersonal communication skills that result in understanding of, and commitment to, strategic initiatives.

• Leads senior executive team in advancing the facility’s short- and long-term strategic plans.

• Aids in Service Line Development

• Identifies, evaluates, and gains consensus for development of new or expansion of current inpatient and/or outpatient services and programs based on lack of current supply, quality, growth, and/or service in the market.

• Works in collaboration with hospital/department leaders to develop strategic service lines ensuring physician engagement to achieve desired results in quality, service, operations, and financial metrics.

• Understands all operational components necessary to implement a new or expand a current service line, including but not limited to capital, equipment, people, education, quality metrics and costs.

• Makes sure service line performance is monitored, understood, and assessed by key performance indicators (volume, outcomes, market shares, etc.).

• Gathers competitive intelligence from the community on service line opportunities.

• Leads discussions with physicians, community-based facilities, local payers, providers, and employers to gain information related to collaboration and support for strategic initiatives and service line development/enhancement to meet the needs of the community served.

• Works in collaboration with other Tenet and Tenet JV facilities (hospitals and USPI locations) to develop network opportunities and service line enhancements.

• Effectively manages the Provider Outreach Program and works to meet community need through recruitment of physicians.

• Builds targeted performance objectives for Provider Outreach team which identifies opportunities for greater collaboration to achieve common goals of better serving our shared patients.

• Supports Provider Outreach Program priorities, identifies outreach partners across the care continuum, and develops strategies and metrics while monitoring progress to plan (E.g., physician manpower plan, progress toward service line goals and PRM activity including reach and frequency).

• Ensures community, physician and longitudinal care partners, awareness of new initiatives and identification and remediation of service issues that may impact program development.

• Plans, organizes, and directs strategies that develop physician relationships and physician manpower plans consistent with facility service line plans and community need.

• Works in collaboration with physician recruiters to fulfill community need in a manner consistent with service line requirements.

• Maintains high visibility among physician community and earns a reputation for effectively listening and leading facility change efforts that build physician loyalty and enhance the patient experience.

• Analyzes data to make fact-based decisions and monitors variances to understand facility trends

• Studies internal and external data trends to realize opportunities to better serve the community.

• Identifies and vets new business opportunities based on research and analysis.

• Makes sure internal data is monitored to understand the driving forces of business variables and then implements corrective action when/where appropriate.

• Understands and demonstrates competency utilizing all data available.

• Leads an effective consumer engagement plan and partners to ensure improvement in consumer experience

• Executes effective marketing plans that differentiate services based on quality, service, and/or outcomes and have measurable positive ROI.

• Leads efforts that provide consumer education around care options and collectively enhance patient experience.

• Serves on the patient advisory, physician leadership group and patient satisfaction committees.

• Leads an effective consumer engagement strategy, within budgeted guidelines, that creates differentiation and awareness in the facility’s market.

Organizational Leadership - Expectations & Requirements

• As a leader in healthcare, Tenet is committed to providing the best possible care to every patient, with a clear focus on quality and service. Strong leadership is essential to delivering on this commitment, and we believe that the quality of our leaders can give us a significant long-term competitive advantage. We want to ensure every current and future leader in Tenet is successful, and we support that through our selection and hiring process and by providing coaching and training to our leaders.

• In This Regard, We Have Identified Core Competencies That Will Enable a Leader To Succeed At Tenet, And Have Defined Them Within The Following Five Areas Critical To Performance:

• Tenet CSO Core Leader Competencies

Career Path

• Builds Quality Relationships

• Buils trust and manages conflict with key stakeholders to maintain collaborative internal and external partnerships (e.g., with staff, other departments, regional and corporate partners, physicians, and the community)

• Engages staff in driving key decisions and initiatives.

• Communicates Effectively

• Thoughtfully plans messages and uses a variety of methods to match communication effectively with situation and setting to engage staff and colleagues (e.g., large group, small group, 1:1).

• Influences Behaviors and Outcomes

• Considered a trusted advisor and functional expert who builds consensus in a collaborative way; confronting difficult business decisions in a way that preserves relationships.

• Inspires desired behaviors and acts as a coach to others.

• Drives Organizational Performance

• Translates complex strategies into focused and achievable goals and takes decisive action when needed (e.g., times of uncertainty, organizational transitions).

• Acts as a change leader and creates clarity, energy, and commitment to initiatives by gaining buy-in and removing barriers.

• Exercises Critical Judgment

• Uses a fact-based, analytical, systems-thinking approach to assessing and designing solutions by gathering input from various sources and considering the impact of decisions.

• Practices due diligence to critically evaluates alternatives that deliver the highest quality and service while applying risk management principles to mitigate cost and maximize revenue potential.

• Shapes Organizational Strategy

• Builds compelling business cases and plans for strategic initiatives, creating vision, objectives, goals, and specific strategies to achieve outcomes; anticipates and adjusts for obstacles.

• Develops and communicates progressive organizational performance strategies that achieve a competitive advantage (e.g., productivity, quality, culture, talent, internal/external volume, and revenue growth).

• Builds High Performing Teams

• Focuses on developing talent by regularly providing performance and professional development feedback, coaching and guidance.

• PRACTICES WORKFORCE PLANNING AND ANTICIPATES STAFFING NEEDS AND CREATES PLANS TO FILL KEY POSITIONS THROUGH FOCUSED SELECTION METHODS.

• Technical Expertise

• Possesses the practical and technical functional knowledge and skills to be effective in their current role.

• SEES CONTINUOUS EDUCATION, TRAINING, AND GROWTH WITHIN FUNCTIONAL ROLE.

• Business Excellence

• Understands the balanced scorecard and drives results to meet or exceed target in key department metrics.

• Focusses on streamlining and improving processes and effectively utilizes labor management tools to achieve budgeted staffing targets.

• Drives high quality in a cost conscious manner, understands key clinical components and regulatory requirements and inspires a culture of compliance.

Qualifications

• Minimum of five years of experience in Strategic Planning and Healthcare Strategy/Development is required.

• Experience developing complex business plans and using data to drive strategy is a must.

• Knowledge of healthcare organization and administration and of standards and laws applicable to managing strategy and planning issues with facility operations.

• Knowledge of healthcare, strategic and financial planning.

• Proven financial management skills, capable of reaching closure and timely accomplishment of objectives with a focus on P & L.

• Knowledge of principles of interactive planning, participatory management, and influence management.

• Skilled at executing strategy and problem solving; asks the right questions, follows up and determines the facts, setting priorities based on business opportunity.

• Skilled at spotting trends and developments.

• Able to direct the development of business plans and 4-year strategic plans.

• Skilled at spotting trends and developments.

• Ability to manage multiple projects simultaneously.

• Ability to work independently and as