Chief Steward
About the role
The Chief Steward at Gaylord National Resort & Convention Center is responsible for managing the daily kitchen utility operations and staff. Key responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. The role also involves supervising kitchen employees not actively engaged in cooking and striving to continually improve guest and employee satisfaction while maintaining the operating budget.
Core Work Activities
Orders and manages necessary supplies.
Schedules events, programs, and activities, as well as the work of others.
Maintains inventory of food, equipment, smallware, and liquor.
Inspects supplies, equipment, and work areas to ensure efficient service and conformance to standards.
Investigates reports and follows-up on employee accidents.
Manages all equipment, china, glass and silver (e.g., adequate clean supplies of each).
Supervises employees to ensure they follow loss prevention policies.
Enforces proper cleaning routines for serviceware, equipment, floors, etc.
Ensures all food holding and transport equipment is in working order.
Ensures compliance with all applicable laws and regulations.
Ensures compliance with food handling and sanitation standards.
Communicates relevant information to executives, peers, and subordinates in a timely manner.
Leading Kitchen Team
Utilizes interpersonal and communication skills to lead, influence, and encourage others.
Supervises and manages employees, understanding their positions well enough to perform duties in their absence.
Provides leadership, vision, and direction to bring together and prioritize departmental goals.
Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
Encourages and builds mutual trust, respect, and cooperation among team members.
Communicates performance expectations in accordance with job descriptions for each position.
Establishes and maintains open, collaborative relationships with employees.
Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
Strives to improve service performance.
Solicits employee feedback.
Understands the impact of department's operation on the overall property financial goals and objectives.
Ensuring Exceptional Customer Service
Attends meetings and communicates with executive, peers, and subordinates to improve quality of service.
Manages day-to-day operations to ensure the quality, standards, and meeting the expectations of customers on a daily basis.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Managing and Conducting Human Resource Activities
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Recruits, interviews, selects, hires, and promotes employees in the organization.
Trains employees in safety procedures.
Provides feedback to individuals based on observation of service behaviors.
Reviews employee satisfaction results to identify and address employee problems or concerns.
Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Ensures property policies are administered fairly and consistently.
Ensures utility staff is properly trained regarding sanitation, equipment handling, and chemical usage.
Participates in employee progressive discipline procedures.
Benefits
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