Chief People Officer, Nationally Scaling Professional Services Platform
Chamberlain Advisors · Scottsdale, AZ · 1 mo ago
RemoteRemoteConsultingFull-time
We need to output HTML fragment with sections: headings
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes many details: location, travel, compensation (base salary, annual performance bonus, long-term incentive). It also includes core profile (requirements), core responsibilities & scope of work (responsibilities). There's no explicit Benefits, Pay (though compensation described), Schedule (not mentioned). So we can include sections: About the role (maybe summarizing description), Responsibilities, Requirements (core profile), Qualifications (maybe same as core profile?), Skills (maybe not explicit). But we must not create sections with filler. We need to preserve all substantive info; we can embed details in
or
- . Use
for each section heading. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. We need to decide which sections to include based on content present. We have: - About the role: description of why they hire CPO, growth, etc. Could be a paragraph. - Responsibilities: Core Responsibilities & Scope of Work (list of accountabilities). Could be bullet list. - Requirements: Core Profile (alignment required) includes sequencing judgment, people professional who runs like operator, world-class recruiting engine, workforce planning, manager capability, low ego etc. Could be bullet list. - Qualifications: maybe not separate; but we could combine with Requirements. However we need to avoid thin sections. Could omit Qualifications if no distinct content. - Skills: maybe not explicit. - Benefits: not described. - Pay: compensation described: base salary, annual performance bonus, long-term incentive. That's specific enough to create Pay section. - Schedule: not mentioned. - Location: could be part of About the role or a separate section? Not in list of allowed headings; but we could include location in About the role paragraph. Thus sections: About the role, Responsibilities, Requirements, Pay. We must not include empty sections. Now craft HTML:
About the role
... description ...
Responsibilities
- ... each bullet ... ...
Requirements
- ... each bullet ... ...
Pay
Base salary, an annual performance bonus, and a long‑term incentive.
We need to preserve all substantive information; we must not lose details. So we need to include all details from the posting within these sections. Let's extract About the role content: The description after "Position: Chief People Officer ..." includes location, travel, etc. Also the paragraph about Chamberlain Advisors conducting search, etc. We'll combine. We need to be careful not to include boilerplate like "Chamberlain Advisors is conducting an executive search seeking an experienced Chief People Officer for our direct client, TopDog Law, a nationally scaling, technology-enabled personal injury law firm." That's substantive. We'll write About the role paragraph(s) covering: role reports to Founder & CEO, member of Executive Leadership Team, partner to C-Suite; location US fully remote; travel ability to Phoenix, regional markets, owned offshore ops center; compensation (but we moved to Pay). The description about why they hire CPO, growth from 100 to 500, building toward several thousand, talent as binding constraint, recruiting engine, workforce plan, job architecture, competency framework, performance and career systems, total rewards, talent infrastructure, deciding what not to build, seat at executive table, direct access to founder, runway to build People and HR org for several thousand. We'll include that. Responsibilities: from "Core Responsibilities & Scope of Work:" list bullet points: Talent Strategy & Solution Design, Executive Contribution Beyond the Function, Change Management Strategy, Measurement Strategy, Workforce Planning, Capability & Competency Management (sub-bullets?), Performance Management, Succession & Career Development (maybe incomplete). We need to capture all bullet points under that section. Let's extract the responsibilities list: - Talent Strategy & Solution Design: Translate the firm’s 2030 growth plan into an enterprise talent strategy and a sequenced set of talent solutions, deliberately ordered so foundational architecture precedes the programs that depend on it, so the organization is not carrying the overhead of systems it will not need for years. - Executive Contribution Beyond the Function: Serve as a full contributor to leadership discussions that are not about people: capital allocation, market entry, operating model, and margin. Bring the people implications of every business decision into the room early, and bring commercial judgment to decisions outside your remit. - Change Management Strategy: Treat every new standard as a change program rather than a launch, with executive sponsorship secured in advance, manager enablement built in, and a candid read on organizational appetite. In an organization moving at this pace, adoption rather than design is the real constraint. - Measurement Strategy: Define up front what success looks like for each initiative and how it will be evidenced, so that the people agenda is judged on business outcomes rather than activity, and so investment in it can be defended on the merits. - Workforce Planning, Capability & Competency Management - Talent Forecasting & Scenario Planning: Build and own, with Operations and Finance leadership, a driver-based workforce forecast that converts case volume and marketing investment into required headcount by role by month, back-solves requisition timing from realistic time-to-fill, and models faster growth, slower growth, and new market entry. Own the cost-of-vacancy model that translates an unfilled seat into forgone fee production. - Enterprise Skills Gap & Critical Talent Assessment: Run a recurring assessment of the firm’s capability gaps against the 2030 plan and identify where the organization is one departure away from a material operating problem, then direct disproportionate investment there rather than spreading it evenly. - Talent Segmentation & Critical Role Identification: Segment the workforce by the value and scarcity of the work rather than by seniority or title, and identify the roles that disproportionately gate case throughput, quality, and growth. - Job Profiles, Competencies & Job Architecture: Design and deploy the job family taxonomy, job catalog, and leveling framework across legal production, business enablement, and offshore operations, with competencies and observable behaviors defined at each level, including the firm’s values expressed behaviorally. This is prerequisite work rather than parallel work: compensation banding, career pathing, pay transparency compliance, and acquisition harmonization all fail without it. - Performance Management, Succession & Career Development - Performance Management Installation: Install an enterprise performance management architecture, including for attorneys and paralegals, with goals cascaded from firm objectives and standards published before they are measured. Partner with operating and practice leadership on instrumenting production standards in the case management system, because a standard that cannot be measured is an opinion. Practice leadership owns what good looks like; you own the architecture, the calibration, the manager capability, and the defensibility. - Calibration & Manager Capability: Own the calibration cadence that produces consistent, defensible ratings across practice groups, markets, and sites, and build the manager capability (training, scripts, certification) that lets a performance conversation land with a credentialed professional population unaccustomed to being measured. Expect to run the cycle once without consequence before it becomes consequential. - Succession Management & Talent Review (the text cuts off; but we have that heading). We'll include as is. We need to preserve all substantive info; we can include the incomplete line as is. Now Requirements: Core Profile bullet points: - Sequencing Judgment at Hyperscale: You have taken an organization through this journey, from a few hundred people into the low thousands, and you know from experience what to build at 500, what to build at 1,500, and what is a waste of effort until 3,000. That judgment is the single most valuable thing you bring, and it is the trait every leader here named without being asked. The failure mode is not incompetence. It is a leader who imports the full architecture of a mature company and spends year one building machinery the business will not need for four more. Growth here is organic, market by market, so scale reached by hiring counts for more than scale reached by acquiring. You will arrive with a point of view rather than a listening tour, prioritize ruthlessly, and be able to explain to a founder-led leadership team why something they asked for should wait and what should happen instead. - A People Professional Who Runs Like an Operator: You are a career people executive with real functional depth, and you are also the most commercially fluent person in most rooms. Somewhere in your background you carried accountability that reached past the people function, for revenue, margin, a P&L, an operating unit, or a business you helped build, and it shaped how you work. You read financial statements without translation, you can name what drives revenue here, and you defend a people investment in bottom-line terms rather than in program terms. Leadership teams include you because you make the discussion better on questions that have nothing to do with headcount. You will be asked to show where a performance system, a hiring change or a retention program moved a business number, and to explain the why behind it. - A World-Class Recruiting Engine for the Growth Ahead: Talent acquisition is the first thing this business needs from you, and the standard is world class rather than adequate. A recruiting function is in place and is being staffed up. The work is lifting it to a level that carries a step-change in scale, and doing that while the hiring never stops. You have done this before against a hard growth curve: segmented models for high-volume frontline hiring and for scarce credentialed professionals, sourcing channels including campus and professional community presence, structured selection tied to a competency framework, and a quality-of-hire measure you managed to rather than reported on. You know what great looks like here because you have worked with enough recruiting leaders to name it. You build employer-of-choice reputation at the same time, because at this pace the brand and the funnel are the same problem. What matters is whether you have raised a function's standard, not whether you started one from nothing. - Workforce Planning and Capability Architecture: You own the structural layer the business cannot buy from anyone else. That means a driver-based workforce plan built with Finance and Operations rather than an annual headcount budget, in an organization that opens new state markets rather than acquiring them, so a market entry lands as claims staff, case managers, paralegals, attorneys and settlement crews at once. You own the design side (manager-to-staff ratios, spans and layers, where the organization is one departure from a problem) while the modeling and analytics sit with the analytics function, and you are comfortable with that boundary. You design meaningfully different talent models for credentialed legal professionals, a large distributed frontline, and an owned offshore operations center without fracturing the enterprise into three companies. - Manager Capability and Learning Installed From Zero: You have installed performance standards in populations that had never been formally measured, and you know the hard part is not the framework but the credibility to make it stick with credentialed professionals. Learning reports to this seat and matters as much as recruiting does. The operating model changes fast enough that a fixed curriculum dates quickly, so what you build is the capacity to learn through constant change. Here that also means job architecture and career paths where none exist, calibration that produces defensible ratings across dissimilar roles and states, and above all the manufacture of several hundred new people leaders, most promoted from the frontline with no prior management experience. You will navigate an attorney line and an operator line inside professional conduct rules that reserve practice-of-law decisions to lawyers, and you will treat designing that interface as part of the job. - Low Ego, Real Candor, and a Company-Wide Voice: You have zero tolerance for ego or sharp elbows, and you will protect a high-trust, no-jerks culture. You also understand that in a fast, founder-led, low-hierarchy company the real danger is the opposite one: everybody being friendly and nobody delivering hard feedback. You will be a forceful voice at the table rather than an executor of decisions already made, willing to say an initiative