Chief Operating Officer - Heathcare

Duties And Responsibilities

• Accept delegated areas of administration.
• Responsible for efficient practices and maximize productivity in all areas as defined by the CEO.
• Provides operational oversight and creates mechanisms to monitor infrastructure, processes and standards to achieve desired outcomes as part of corporate business plan and strategic initiatives.
• Collaborates with Leadership to set goals, clearly define operations, and develop appropriate performance standards, metrics and reporting tools.
• Develops, implements and manages the operations budget ensuring effective stewardship of resources, and achievement of Strategic Operating Plan (SOP) goals and annual corporate goals.
• Sets vision and leads operational departments by directing and coordinating activities consistent with established goals, compliance and quality requirements, objectives and policies and procedures.
• Develops and implements strategies to deliver superior Customer Service, Enrollment and Claims Administration to members and providers.
• Initiates, implements and monitors improvement activities aimed at reducing costs, increasing accuracy and efficiency and both internal and external customer satisfaction in each operational area.
• Analyze systems and procedures and recommend changes to improve workflow and efficiency.
• Prepare assigned areas for Joint Commission, DOH and HRSA Surveys.
• Responsible for Emergency Preparedness, Fire Drills and PCEPN.
• Interpret clinic policies, objectives and operational procedures to department heads.
• Resolve problems relating to utilization of facilities, equipment and supplies.
• Represent the Center at public and professional meetings and conferences as requested.
• Responsible for MIS system personnel and equipment placements.
• Maintain professional affiliations and enhance professional development to keep pace with the trends in health care administration.
• Aid the Chief Executive Officer with planning, directing and coordinating facility activities to ensure full patient care based on clinic policies.

Education/Experience Requirements

• Bachelors Degree required.
• Masters, MBA, MPH or related post-graduate degree preferred.
• Three years experience in health administration including two years experience in a clinic environment.
• 10+ years of senior management experience, with a minimum of 5 years leading one or more of the following functions: Customer Service, Claims, Enrollment, Operational Improvement, Value-Based Contracting, or Sales & Marketing.
• 10+ years of experience in a managed care/health care environment or a related government program.
• Demonstrated experience successfully planning, organizing, managing and implementing Executive level projects.

Related Skills/Experience And Requirements

• Experience with government programs and their regulations, guidelines, and standards.
• Exceptional executive leadership, strategic and day-to-day project and task management.
• Demonstrated abilities in: Inductive Reasoning, Data Analytics, Employee Engagement, Conflict Resolution, Marketing Management and Provider Relationships.
• Strong organizational and project management skills.
• Excellent judgment and creative problem solving skills.
• Solid understanding of physician practice operations including charge capture and clinical documentation;
• Outstanding listening and interpersonal skills with the ability to effectively work and communicate with providers and practice staff;
• Time management skills and attention to detail;

Benefits Overview

We offer attractive compensation with comprehensive benefits including:

• Medical
• 401k Retirement Plan with discretionary Match
• Free Life Insurance and Long-Term Disability
• Transportation Plan
• Generous Paid Vacations and Holidays

Pay

100k and based on experience

Schedule

N/A