Chief of Staff, Strategy & Operations

About the role

CHIA serves as stewards of Massachusetts health data, producing objective, transparent analysis that improves the quality, affordability, and equity of care. The Chief of Staff, Strategy & Operations will drive strategic execution, lead business operations, strengthen organizational alignment, and support executive leadership.

Responsibilities

• Drive Strategic Execution
• Partner with the Executive Director and senior leadership to translate strategic priorities into actionable plans
• Oversee execution of CHIA’s strategic objectives, ensuring clear accountability and alignment across teams
• Assess risks and opportunities and develop and implement practical solutions
• Lead Business Operations
• Ensure efficient, compliant, and well-coordinated business practices aligned with Commonwealth requirements
• Provide executive oversight of agency operations, business processes, and administrative functions
• Improve internal processes, workflows, and systems to enhance organizational effectiveness
• Cook up enterprise business functions, including budget planning, knowledge management, and operational systems
• Strengthen Organizational Alignment
• Serve as a central coordination point for leadership decision-making and cross-functional initiatives
• Drive alignment across leadership and business functions to support effective decision-making and advance agency-wide strategic priorities
• Lead preparation for senior leadership meetings, including agenda development, briefing materials, and follow-up
• Partner with the Executive Director to manage the senior leadership team’s agenda, facilitate enterprise decision-making, and ensure alignment and execution of agency priorities
• Promote clear and consistent internal communication across the agency
• Advance High-Priority Initiatives
• Lead or support key agency initiatives, including strategic, operational, and externally facing efforts
• Cross-functional work across CHIA teams to ensure successful delivery of major projects
• Support alignment between CHIA’s analytic work, policy priorities, and stakeholder needs
• Support Executive Leadership
• Provide strategic counsel to the Executive Director on organizational priorities and emerging issues
• Represent CHIA in meetings, working groups, or stakeholder engagements, as appropriate
• Support executive-level communications, positioning, and external engagement efforts
• Help shape and advance CHIA’s external presence through executive communications, stakeholder engagement, and strategic positioning

Qualifications

• Demonstrated experience in strategic planning, operations, or organizational leadership
• Strong project management skills, with experience managing complex, cross-functional initiatives
• Excellent communication skills, including the ability to synthesize complex information for a variety of audiences
• Proven ability to build relationships and collaborate effectively across teams and stakeholders
• Strong analytical and problem-solving skills
• Ability to provide clear direction and oversight to senior leaders across multiple departments ensuring alignment, accountability, and fostering a supportive and engaged team environment
• Leadership approach that models and supports an inclusive and high-performing workplace, where all employees can contribute fully and reflect the diversity of the Commonwealth
• 10+ years’ experience in public sector, health policy, or mission-driven organizations

Location/On-site Expectations

CHIA offers a hybrid model that balances in-person and remote work. Working from the Boston office at 501 Boylston Street for at least two designated days per week, with the flexibility to work remotely on others.

Benefits

Comprehensive benefits are provided, including a competitive salary range of $170,000 – $185,000 for this position. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.